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Practice Integration Specialist II - Access Center

Requisition ID:


Business Unit:

Hartford HealthCare Medical Group


Hartford, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: monday-friday

Work where every moment matters. 
Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here.  We invite you to become part of Connecticut’s most comprehensive healthcare network. 
Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between.  Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.
With our new state of the art Access Center, we are creating a culture of “YES”. A culture rooted in our values of Caring, Integrity, Safety and Excellence.  At the Access Center, our Access Champions thrive in an environment focused on the patient and helping them choose the right clinician at the right place at the right time.  Here our Access Champions are focused on providing excellent customer service while having fun, working as a team and making every interaction matter. 
Become an Access Champion and join us on our journey to YES!

Job Description:

The Hartford HealthCare Access Center is the central access point for scheduling which will provide timely, accurate, friendly, and clinically appropriate access to Medical Group and other ambulatory services.
The Practice Integration Specialist II will be responsible for gathering and synthesizing quantitative and qualitative data, partnering with clinical and operational stakeholders to understand practice operations, and preparing process and access improvement opportunities. The role will primarily focus on identifying trends, monitoring performance, and partnering with the integrated specialties on maintenance and enhancement activities.  The incumbent is accountable for providing consultative services, strategic planning and execution, working with business partners to identify key questions and gaps in knowledge that can be addressed to ensure the success of the business and improve the customer experience, both internal & external. Key areas of focus will be partnerships with operations, IT services, Revenue cycle, Strategy on prioritization and optimization activities to support business needs, creating & optimizing new workflows, and providing expertise & resources to support the successful integration of new practices, providers, and service lines to the access center. This position requires creativity, imagination, excellent presentation & meeting facilitation skills, understanding of change management techniques, as well as critical thinking and a scientific approach to problem solving. They will work with clinical staff, practice managers, and practice directors. 


Bachelor’s degree or Master’s degree preferred
Minimum of 2 years in healthcare
Minimum of 1 year of data analytics experience
3 years of related work experience.
(Or any equivalent combination of education and experience which provides the required knowledge, skills and abilities to perform the essential functions of the position.)
Working in Epic or other practice management system experiences preferred.  Ambulatory practice operations and provider template experience preferred. Designing scheduling algorithms/decision trees preferably in Visio preferred. Epic Reporting Experience and Epic Cadence certified preferred. Proficient in using Microsoft Office including Word, Excel, PowerPoint and Outlook.   Experience in Project Management and Meeting facilitation preferred but not required.  

We take great care of careers! With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.  Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.  We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.  Every moment matters.  And this is your moment.

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