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Referral Coordinator - Multispecialty

Requisition ID:


Business Unit:

Hartford HealthCare Medical Group


Norwalk, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: Mon-Thurs

Work where every moment matters.

Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network. 
Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

Job Description

This care coordinator position will coordinate patient care and interdisciplinary team communication throughout Hartford HealthCare. In our pursuit of becoming the most trusted healthcare organization for personalized care, our ability to create access for our patients is critical.
To ensure our patients are receiving the right care at the right place with the right Physician, this care coordinator will be responsible for reviewing referrals in our EMR, calling patients, verifying insurance authorizations, and coordinating appointments.
The qualified individual will be responsible for specific performance metrics to include:
Access to care 
Ensure appointments are made within 24 hours of request 
Ensure appointments with specialty are made within one week 
Ensure appropriateness of outgoing/incoming care coordination 
Provide individualized care, support and resources to the patient to mitigate access barriers
Gaps in Care 
Ensure patients arrive to appointment(s) 
Ensure EMR reports/notes are sent to referring provider and/or received from referred to provider
Patient Experience 
 Identify patient barriers as it relates to patient experience with the use of Press Ganey tools. 
 Identifies and resolves barriers affecting the delivery of patient care and assists with implementation of quality initiatives. 
 Collaborate with other departments, divisions, or outside entities to ensure patient experience and needs are met. 
Skills and Knowledge 
 Knowledge of Electronic Medical Record, Epic preferred.   Excellent communication skills to patients, providers, staff, and management 
 Ability to create reports and provide data 
 Knowledge of quality metrics and care within a medical practice 


High School Diploma or additional education preferred
Minimum of 1 year as a medical receptionist or previous care coordination experience required.
Direct customer service in the medical field
Strong written and verbal communication skills

We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

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