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Telephone Triage Registered Nurse (RN) - Access Call Center

Requisition ID:


Business Unit:

Hartford HealthCare Medical Group


Hartford, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: Shifts vary from 745am-515pm, Monday-Friday Hybrid/Remote opportunities; No Nights, Weekends, or Holidays;

Work where every moment matters. 
Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here.  We invite you to become part of Connecticut’s most comprehensive healthcare network. 
Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between.  Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.
With our new state of the art Access Center, we are creating a culture of “YES”. A culture rooted in our values of Caring, Integrity, Safety and Excellence.  At the Access Center, our Access Champions thrive in an environment focused on the patient and helping them choose the right clinician at the right place at the right time.  Here our Access Champions are focused on providing excellent customer service while having fun, working as a team and making every interaction matter. 

Become an Access Champion and join us on our journey to YES!

Hybrid/Remote opportunities; No Nights, Weekends, or Holidays!

We are offering an amazing opportunity to join our Telephone Triage RN team in our Access Center (Call center) supporting Hartford Healthcare Medical Group patient’s gain access to appropriate and timely care specific to them. This position has the opportunity to be hybrid/remote, work from home position after training has been completed, contingent upon meeting all standard quality and performance criteria and having a suitable home office that meets Access Center standards. 
Job Description:

The Triage Registered Nurse-Access Center is a member of the Access care team, responsible for using decision making skills to assess patient needs. The Triage Nurse will apply clinical knowledge and judgment and use decision making skills to analyze and act on patient care issues. The RN will be providing clinical support in assessment of symptoms, determination of symptom acuity, offering information related to symptom management, patient education and care coordinator. While answering calls demonstrates ability to initiate appropriate nursing interventions in prompt, precise and a professional manner. Assists patients and family members or other clients with concern and empathy. Direct involvement with Access Center staff in medical education that will help in delivery of great Access Center Care.


•    2-3 years of clinical nursing experience
•    Knowledge of computer and medical systems
•    Current State of CT RN license and current CPR certification
•    Bachelor’s degree in Nursing preferred
We take great care of careers! With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.  Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.  We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.  Every moment matters.  And this is your moment.

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