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Area Lead Patient Service Representative

Requisition ID:


Business Unit:

Hartford HealthCare Rehabilitation Network


Newington, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: This role will function between the hours of 7 am and 8 pm M-F with occasional Saturday availability.

Work where every moment matters.

Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

Hartford HealthCare Rehabilitation Network is the premier rehabilitation provider in Connecticut. We provide rehabilitation services across the continuum - acute care hospitals, long term care facilities, sub-acute rehabilitation, homecare, outpatient centers, and in community settings such as senior centers, work sites, and schools and colleges. We offer over 30 outpatient locations with a variety of specialists, including oncology, women’s health, sports medicine, physical therapy, occupational therapy and speech language, we are known for our commitment to high quality, customer focused outcomes.

Job Summary
This is an Area Lead Patient Service Representative position. The Area Lead is responsible for coaching and mentoring 8-10 other Patient Service Representatives within a given area (3-4 physical locations in close proximity).  The Area Lead also acts as backfill when one of those 8-10 PSRs is on PTO and assists with training and onboarding of new PSRs in their sites.  Location will vary depending on business need and applicants must be willing and able to travel to the primary 3-4 sites they support.  Mileage will be reimbursed. Rarely, the Area Lead could be asked to support other Rehab Network sites within their region. All locations can be viewed here:

Typical office hours are Monday – Friday with occasional Saturdays. Must be open to hours between 7:00am-7:00pm, with 2-3 evenings per week required.

Patient Service Representative (PSR) is responsible for the smooth operations of all the front desk/reception area functions as well as other administrative/clerical duties within outpatient office. Responsibilities include but are not limited to overall customer service, patient registration, scheduling and insurance verification. This position reports directly to the Supervisor of Patient Access.



Morning shift coverage required as early as 7am.
Evening shift coverage required, up to 7pm.
Travel to various locations required.

 High school diploma or equivalent required.
Basic computer operating knowledge and basic math skills for handling monetary transactions required.

Highly preferred: Medical office experience, advanced secretarial education, knowledge of medical terminology and third-party billing/reimbursement.

Critical Success Factors: Exemplary customer service skills. Excellent interpersonal written and verbal skills are required. Ability to work and handle a fast-paced diversified working environment. Requires effective organizational and interpersonal skills needed for anticipating and reacting to various needs of both patients and medical personnel. Ability to multi-task and address multiple priorities simultaneously.

 We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

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