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Quality Assistant Home Care

Requisition ID:


Business Unit:

Hartford HealthCare at Home


Wethersfield, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details:

Basic Purpose of the Position:


Provide assistance coordinating Agency-wide Quality Management, Education and Training, Utilization Review, and Case Management initiatives


In general, most of the time will be spent in the following activities:


-Assists with coordination of orientation and in-service education programs Agency wide


-Coordinates preparation of Quality Audits, Statistical Outcome Reports, annual Program evaluation.


-Coordinates, attends and records minutes as needed


-Prepares and updates clinical policies and clinical policy manuals and other department related manuals.


-Assists with accreditation process and regulatory surveys.


-Assists with accreditation including telephone contact, correspondence, preparation of materials relating to accreditation, coordination of educational sessions and on-site surveys.


-Coordinates, mails and processes surveys related to customer satisfaction.


-Organizes and tracks concern forms and client incident reports throughout the Agency.



-Produces quarterly summary QA reports.


In addition, the position involves other duties such as:


 Will actively participate in the performance improvement process known as H3W.

 Performs other duties as assigned



Education: High School diploma or equivalent; one year of college or business school preferred.


Experience: Three years of administrative/secretarial experience


Skills: Computer literate; spreadsheets, graphs and charts; proofreading, language and mathematical skills; telephone skills.

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