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Manager Perioperative Perf Imprv (RN) - OR General Surgery

Requisition ID:


Business Unit:

Backus Hospital


Norwich, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: Regional position; two nurse educators as direct reports

Work where every moment matters.

Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

For more than 118 years, Backus Hospital has been the primary source of healthcare services for much of Eastern Connecticut. We are home to the only trauma center in New London and Windham counties, and are the only area hospital with LIFE STAR helicopter services. We deliver and coordinate a continuum of high-quality healthcare with the goal of improving the health of our communities.


Provides direction, planning, implementation, evaluation and consultation to ensure successful Performance Management, Patient Safety and Quality metrics across East region campuses of Backus Hospital and Windham Hospital. Lead staff skilled in assisting the organization in achieving success in mission critical initiatives through project management, process improvement, consultation, facilitation and collaboration within Perioperative Services as well as across the HHC system.

Works collaboratively with members of the Perioperative Leadership team, Management teams and Medical Staff leadership.

Priority work involves continuous improvement of key processes, policies and procedures in a collaborative manner with stakeholders across the organization aligned with the mission, vision, values and strategic goals of the organization.

Work with HHC performance management departments on performance improvement curriculum and staff education. Involved with mentoring of Perioperative Service managers and staff regarding performance improvement, root cause analysis and implementation of LEAN methodology. Requires extensive knowledge, skills and expertise in change and performance management.


Minimum Requirements


  • Bachelors of Science in Nursing


  • Five to seven years’ experience in perioperative environment

Licensure, Certification, Registration

  • RN Required
  • Certified Professional in Healthcare Quality (CPHC) within 12 months of hire.

Preferred Requirements


  • Masters in Nursing, or Education  preferred


  • Two (2) years’ experience in project management, research and evaluation of healthcare outcomes and three (3) to five (5) years of management/supervisory experience

Knowledge, Skills and Ability Requirements 

  • Excellent interpersonal, communication and leadership skills.
  • Ability to work collaboratively and independently.
  • Expertise in data collection and process improvement techniques.
  • Proficient knowledge of information systems and external databases associated with accreditation and regulatory requirements for quality of care, treatment and service evaluation and public reporting.
  • Knowledgeable of LEAN methodologies.
  • Ability to facilitate collaboration between department and hospital disciplines involved in the monitoring and evaluation of quality improvement, patient safety processes.
  • Demonstrates an expert knowledge of hospital policies and procedures, TJC Standards, CMS Conditions of Participation, CT State Health Department Guidelines and other applicable State and Federal Regulatory Guidelines.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

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