Join Our Talent Network

View all jobs

Join our Talent Network
back to results
 

Quality Perf Improvement Spec / Quality Management

Requisition ID:

21164231

Business Unit:

Hartford HealthCare Corp.

Location:

Bridgeport, CT

Are you an HHC Employee? Click here to apply

 

Description

Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: M-F 8 -4:30

Work where every moment matters.

Every day, almost 35,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.

 

 

JOB SUMMARY

The Performance Improvement Specialist is a professional role supporting the Quality and Safety Management Department in conducting ongoing performance improvement activities for the designated site of care and/or region. This position's primary functions consist of leading performance/process improvement for targeted initiatives, oversight of collection/abstraction and aggregation of data, and the analysis of data /metrics to assess performance. The Specialist will collaborate with key stakeholders/ departments in developing best practice standards to ensure the reliable, safe design of care processes and workflows. The candidate is a subject matter expert in regulatory (CMS, JC, DPH), payer performance programs (QHIP), improvement science and high-reliability concepts.  Core to this role is functioning as a consultant to ensure compliance with all required agencies. The Specialist will work closely with clinical teams and Medical staff to develop practices, peer review, quality, and safety efforts aligned with HHC's core values.

 

 

JOB RESPONSIBILITIES

Key Areas of Responsibility

Leads Performance Improvement initiatives for departmental clinical leadership and front-line staff in establishing a comprehensive quality assessment and performance improvement plan. Collaborates with analytical teams to develop performance dashboards.  Educates constituents regarding performance improvement tools and techniques e.g. PDSA methodology.

Utilizes internal and external data to identify issues and trends that impact patient safety and quality of care.  Collaborates with organizational leadership and front-line staff in formulating plans to address identified concerns.

Synthesizes data with clinical knowledge and recommends strategies to improve clinical performance and enhance patient safety.

Performs all activities for monitoring quality of care to meet internal facility objectives and external accreditation and regulatory requirements.

Participates in and/or leads designated performance improvement teams as indicated and according to the organization's strategic priorities, e.g., population-specific core measures teams, readmission reduction, reduction of preventable harm, etc.

Performs quality and safety monitoring activities necessary to support clinical and administrative staff with ongoing evaluation of care processes and outcomes.

Functions as a departmental resource for computer software systems necessary for collection and transmission of data for public reporting and national benchmarking.

In collaboration with the department director and other performance improvement staff, acts as a lead during external agency reviews e.g., Department of Public Health, Joint Commission, etc.).

WORKING RELATIONSHIPS

Job Title of Individual(s) Reports To:  Regional Director Quality and Safety

# Workers Responsible For  0  # Direct Reports   0  # In-Direct Reports

Qualifications

REQUIREMENTS AND SPECIFICATIONS

Minimum Requirements

Education:

CT RN license, Bachelor's Degree

Or Masters in a related field if non-RN (MHA, MPH)

Experience

Minimum 5 years of clinical experience

Experience with database/spreadsheets

Knowledge, Skills and Ability Requirements:

Strong written and verbal communication skills

Leadership skills

Organizational, interpersonal and customer service skills

Demonstrated ability to function independently

Knowledge of quality improvement methods, tools and techniques

Strong computer skills: with microcomputer software for database management and graphics (MS Office, Word, Excel, Access, PowerPoint, process control charts)

Knowledge of statistical control tools

Able to interact fluidly with staff at all levels within the organization, from front-line to senior leadership, to improve systems and process within the organization

Able to manage a project(s) independently, efficiently, and should have an understanding of the principles surrounding performance improvement, quality of care, outcomes measurement and analysis and health care cost measurement and containment

Preferred Requirements

Education

Master's Degree in Nursing, Health Management or related discipline required

Experience

Experience with Quality Improvement tools and techniques, regulatory experience

Licensure, Certification, Registration

CPHQ, CPPS or other quality certification

Knowledge, Skills and Ability Requirements:

Strong written and verbal communication skills

Leadership skills

Organizational, interpersonal and customer service skills

Demonstrated ability to function independently

Knowledge of quality improvement methods, tools and techniques

Strong computer skills: with microcomputer software for database management and graphics (MS Office, Word, Excel, Access, PowerPoint, process control charts)

Knowledge of statistical control tools

Able to interact fluidly with staff at all levels within the organization, from front-line to senior leadership, to improve systems and process within the organization

Able to manage a project(s) independently, efficiently, and should have an understanding of the principles surrounding performance improvement, quality of care, outcomes measurement and analysis and health care cost measurement and containment

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

 

 
share this
mail
 
Recent Jobs Viewed
Recent Job Searches
 

Hear from our team

 

We could tell you more, but why not let our team members handle it? Hear what these Hartford HealthCare employees have to say about working here, in their own words.

 
 
 
 
                           

Search Current Openings