Job Schedule: Part Time Standard Hours: 24 Job Shift: Shift 1 Shift Details:
Work where every moment matters.
Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.
The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.
This position reports to the Data Integrity Coordinator and is responsible for maintaining the accuracy and consistency of information across all entities of the Health System. The individual provides resolution of urgent MPI duplicate/overlay errors impacting patient care. The incumbent also performs investigation and resolution of non-emergent errors concerning potential duplicates using daily reports and task queues. Incumbent understands the legacy master patient indexes as well as the master patient index and the impact on downstream systems. The individual Communicates with departments throughout the system and with partners and affiliate organizations to facilitate MPI and chart correction issues and resolution and communicates outcomes.
Adheres to the established Performance Expectations for HHC in the areas of H3W Leadership Behaviors, Performance Improvement, and Shared Values & Culture. Supports efforts to migrate to an enterprise-wide MPI including clean-up of historical duplicate records in EPIC and affected downstream systems as applicable.
Provides for ongoing data integrity of the enterprise Master Patient Index using established mechanisms to identify, investigate, resolve and prevent duplicate medical record numbers and patient overlays, both intra-facility and inter-facility assuring that for each patient there is one record with the correct identifying information to support patient care and patient safety.
Interacts with all parties involved in each chart correction case and is responsible for ensuring all necessary corrections are made within established quality and productivity standards, validate each case prior to closure, and provide reports to manager on request.
Coordinates with HHC entities as necessary to ensure manual merge of paper documentation and merge of downstream systems as appropriate.
Responds in a timely manner to emergent notification regarding MPI errors during scheduled hours.
Concurrently monitors origination points of duplicate number assignments and provides timely feedback to registration areas and manager.
Solicits assistance from Epic technical support as needed to ensure completeness and accuracy of chart correction process for complex chart correction activities.
Contributes to design of enterprise EMPI maintenance tools to ensure optimal workflows and overall efficiency in carrying out position responsibilities
Assists as needed with the identification, development and validation of training curriculum as it pertains to ongoing EMPI cleanup activities.
Performs other duties as assigned.
Reports To: HHC HIM Data Integrity Coordinator
Nature of Supervision:
Internal-Strong working relationships with team members, managers, departments throughout the system, medical staff, partners and affiliate organizations.
External-Strong working relationships with external customers, legal representatives, and other health care partners.
Education: High School Diploma or equivalent work experience. Additional experience in Health Information Management or other health care setting. Associate’s Degree in HIM or currently pursuing an undergraduate degree in healthcare or Business/Management is preferred.
Experience: Working knowledge of MPI functionality and clinical documentation with 1-2 years within a healthcare setting or 1-2 years experience in related position. 2-5 years experience in an electronic health record environment is preferred.
Licensure, Certification, Registration: Certification in Health Information Management (RHIA or RHIT) is preferred, but not required.
Language Skills: Strong written and verbal communication skills in English language
Knowledge, Skills and Ability Requirements:
Excellent interpersonal and organizational skills.
Ability to deal professionally with manager, and other departments and medical personnel.
Strong analytic and problem-solving skills.
Ability to search databases and use critical thinking to discern correct patient clinical and demographic information in accordance with established procedures.
Ability to complete work assignments in an accurate and timely manner and escalate issues as needed.
Ability to work effectively as part of a team, and independently, with limited direction from senior team members or management.
Ability to handle information in confidence according to HIPAA and Organizational guidelines, policies and procedures.
Ability to adjust to a changing fast-paced environment.
Ability to a flexible work schedule to accommodate
Ability to adjust/modify work schedule should business needs change, job requirements evolve or performance issues arise.
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.