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ITS Application Specialist I / Production Control

Requisition ID:


Business Unit:

Hartford HealthCare Corp.


Farmington, CT

Are you an HHC Employee? Click here to apply



Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details:

Work where every moment matters.

Every day, almost 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.


  • Provides Epic Data Courier Support to Applications team members.
  • Performs Data Courier and Change Control Remediation daily tasks.
  • Follows Data Courier Daily Audit Report Process and follows up with analysts on any discrepancies.
  • Tracks remediation efforts.
  • Updates Data Courier Daily Audit Report workbook.
  • Supports Epic’s content management Tool related activities.
  • Supports change control processes & helps to facilitate Epic Change Control bi-weekly meeting
  • Prepares and distributes pre & post meeting report.
  • Troubleshoots data migration-related problems.
  • Reviews new Epic upgrades and releases, including testing any special utilities.
  • Position will be responsible for after-hours call to support urgent moves as well as occasional weekend and evening hours for project go-lives and support. 
  • Supports ITS applications testing efforts.
  • Works within HHC PMO parameters for project work.
  • Exhibits ITIL fundamentals knowledge.
  • Serves as liaison between the Change Advisory Board (CAB) and Integrated Build Workgroup (IBW).
  • Working knowledge of Citrix, Microsoft SQL, and Microsoft Office. Exposure to clinical applications and Visio recommended.
  • Utilizes project management abilities for cross-team & internal projects.


Reports to Team Lead



  • Bachelor’s degree in Computer Science or related field and one (1) year of related experience.  Work experience may substitute for minimum education requirement. 

Minimum Experience

  • 1+ years of related work experience, healthcare experience is preferred.
  • Previous work experience in an IT setting

Licensure, Certification, Registration

  • Epic certification in Data Courier preferred
  • Position will require achieving Epic certification within 3 months of hire.   
  • Chronicles administration certification preferred.
  • Additional Epic application knowledge is a plus.

Knowledge, Skills and Ability Requirements:

  • Strong communication and organizational skills with ability to influence others. Ability to prioritize workload, meet deadlines, utilize time effectively for self and others.
  • Strong interpersonal skills in dealing effectively with diverse skill sets and personalities and work effectively as a team player.
  • Excellent verbal and written skills.
  • Excellent troubleshooting and analysis skills.
  • Conducts themselves according to Hartford Healthcare values:  Caring, Excellence, Safety and Integrity.
  • Are well respected within the organization and maintains a positive attitude.
  • Team player within their sub-group in addition to the broader application and technical teams.
  • Able to manage and be held accountable to timelines.
  • Proponent for change and demonstrates a continuous improvement mindset.
  • Approach problems constructively by focusing on how to move the project forward.
  • Explores and analyzes alternatives.  Uses ingenuity and innovative thinking to define solutions to business problems.
  • Due to sensitive security and financial responsibilities, must successfully pass Credit/Financial screenings.
  • Exhibits strong knowledge of state and federal health care information technology laws and regulations.
  • Develops strong knowledge of general information technology policies and procedures.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

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