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Quality Improvement Coordinator

Requisition ID:



Mansfield Center, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: Monday - Friday, 8:30am - 5:00pm

Work where every moment matters.

Every day, almost 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here.  We invite you to become part of Connecticut’s most comprehensive healthcare network.

 The story of Hartford HealthCare is the story of transformation – from a handful of disconnected organizations a decade ago to a unified system with a shared, value-based culture of accountability and innovation.  The healthcare landscape has become highly competitive, with new players and disruptive technology and we are working to expand and create our system’s organizational, leadership, cultural, and talent capabilities to ensure Hartford HealthCare will always be the first choice of the people we serve

The Quality Management department is responsible for quality and safety performance including all required regulatory and public measures reporting (CMS), balanced score care initiatives, HAI prevention. This department provides oversight and governance for the Quality Assessment and Performance Improvement mandates for CMS- CoPS, and Joint Commission. Additionally, the team provides subject matter expertise in quality and data analytics, improvement, regulatory readiness (measures, dashboard and analysis); Supports councils and clinical care redesign initiatives. Coordinates the processes of monitoring, measuring and assessment of patient care and support systems to achieve high quality, safe, cost effective healthcare.

The Quality Improvement Coordinator performs systematic and objective performance improvement activities for both Clinical and Non-Clinical area. Responsibilities include, but are not limited to the following:

  • Assists in performance improvement activities to monitor the quality of care to meet regulatory standards (e.g., DPH, TJC and CMS)
  • Provides data abstraction from hospital applications and inputs into internal and external databases to support publicly reported measures and other performance improvement activities. Coordinates medical record audits for the state, federal, and/or managed care review
  • Interprets regulatory specifications of Core Measures and accurately oversees CMS validation requirements
  • Generates analytical reports with statistical quality control tools for specialized and generic performance improvement activities
  • Coordinates ongoing screening, collection, and analysis of information
  • Identifies problems that have an impact on patient care and the clinical performance of members of the hospital staff



  • Bachelor’s Degree Required. Master’s Degree preferred.


  • CPHQ, CPPS or other quality certification strongly preferred


  • One to three years of experience in the medical record or equivalent medical terminology knowledge

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.  Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.  We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.  Every moment matters.  And this is your moment.

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