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Patient Service Coord -Rehab OP

Requisition ID:


Business Unit:

St. Vincent's Medical Center


Westport, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: Days

Work where every moment matters.


Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here.  We invite you to become part of Connecticut’s most comprehensive healthcare network. 

St. Vincent’s Medical Center in Bridgeport has more than 3,200  employees. It includes a 473-bed community teaching hospital, a 76-bed inpatient psychiatric facility in Westport, a large multispecialty provider group, and special needs services for adults and children. St. Vincent’s is the first hospital in Fairfield County to be integrated into the Hartford HealthCare network, and is the system’s second-largest hospital.


  • Greets and registers arriving patients, completes registration forms and verifies insurance 
  • Answers incoming calls, evaluates priority, and directs calls according to the urgency and subject matter
  • Sends information to new patients prior to visit in accordance with department policies; enters and updates patient demographics
  • Collects co-payments and office charges as needed and explains office payment billing policies to patients
  • Schedules new patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.)
  • Ensures that office appointment schedule is coordinated with physician activities through the medical assistant
  • Reviews daily report of appointment confirmations to ensure accurate schedule and appropriate communications with patients 
  • Schedules follow-up appointments and associated testing, documents these appointments and completes the necessary requisition forms and pre-cert exams
  • Defines and resolves patient/physician issues/problems, bringing concerns to team lead or manager as necessary
  • Reconciles super bills, co-pays and walk-in payments at the end of each session, and refers payment and insurance problems to Billing Department
  • Keeps inventory of office supplies and orders supplies and maintains a clean waiting room
  • Provides back-up support to other front desk staff and performs other related duties in support of efficient operations


Minimum Requirements

  • High school diploma or equivalent
  • 1-2 years in medical or healthcare office; knowledge of healthcare terminology
  • Verbal and written proficiency in English


Preferred Requirements

  • Associates' or Bachelor’s degree in a clinical or business field preferred
  • Proficiency in healthcare terminology and billing practices
  • Bilingual preferred


Knowledge, Skills and Ability Requirements 

  • Computer proficiency in Microsoft Word, Excel, PowerPoint as well as electronic health records, medical scheduling, and other software applications
  • Ability to adhere to HIPPA, OSHA and CSG OSHA policies at all times
  • Ability to provide consistently remarkable customer service
  • Positive, customer-focused approach, professional demeanor, with commitment to providing an excellent client experience
  • Proven ability to work effectively in a team environment
  • Excellent written and verbal communication skills - ability to communicate in other languages highly desirable
  • Ability to adapt quickly and independently in a fast-paced environment, managing multiple competing tasks and demand
  • Strong computer skills - solid working knowledge of Microsoft Office and IDX software
  • Knowledge of medical terminology and insurance requirements
  • Ability to cover needs at other offices as needed within the hospital system


We take great care of careers.


With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.  Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.  We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.  Every moment matters.  And this is your moment.

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