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ITS Application Analyst I / IS Revenue Cycle

Requisition ID:


Business Unit:

Hartford HealthCare Corp.


Farmington, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details:

Work where every moment matters.

Every day, almost 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.


Job Summary


The ITS Application Analyst I provides application and technical information system support for virtual health initiatives and MyChartPLUS, a Web-based portal that provides patients access to their Epic medical record and the ability to participate in virtual visits, send messages to caregivers, view and pay bills, schedule appointments, and complete pre-visit documentation.


As part of the Transform team, the ITS Application Analyst’s responsibilities include but, are not limited to:


  • Optimizing the MyChartPLUS patient portal through addition of functionality to extend access to health information and support virtual health services, self-scheduling, and self-registration
  • Supporting the scope, schedule, and quality of project work
  • Collaborating with clinical and operational partners to develop workflows that enhance the patient experience and make them a more active participant in their care through MyChartPLUS
  • Building effective relationships with clinical and operational partners through all phases of projects to support completing project goals
  • Analyzing workflow decisions and how they translate into application configurations to ensure system design reflects decisions from subject matter experts
  • Anticipating and providing solutions to complex problems with the necessary priorities
  • Presenting solutions to operational leaders within their respective team/area
  • Collaborating and consulting with team lead, manager and/or director to coordinate activities
  • Actively participating in team meetings to discuss team and project related activities, issues, change, communications, and updates
  • Collaborating with vendor resources to play an active role in managing the technical build, testing and migration of the system
  • Promoting a team atmosphere that is conducive to the overall accomplishment of goals, schedules, and deadlines
  • Supporting end users during go lives which may include night and weekend coverage
  • Performing other duties as assigned.




  • Associates’ degree or equivalent knowledge and skills obtained through a combination of education, training, and experience in a healthcare environment required
  • Bachelor’s degree in Information Systems or clinical or business area is preferred


  • Experience in business or health information system management in a hospital or ambulatory care setting preferred
  • Epic certification or proficiency in MyChart preferred
  • Travel to Epic’s corporate office in Madison, Wisconsin may be required

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.
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