Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details: m-f
Work where every moment matters.
Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.
The Practice Director shall provide the leadership, management and
execution of the strategic vision that is necessary to ensure consistency
across all of physician practices under ownership or management of Hartford
HealthCare Medical Group (HHCMG) within the assigned region. The Practice Director will participate in the
development and setting of the strategic direction to appropriately integrate
short-term and long-term goals in accordance with policies and procedures of HHCMG.
The Director will drive continuous
improvements in such a way as to ensure superior customer service and patient
care in a highly efficient and cost effective environment.
a committed high performance team across multi-disciplinary roles for the
practices by acting as the key leader for the supported practices.
Incorporates evidence based practice - nurtures commitment to common
vision and shared values.
leadership, coaching and mentoring through the articulation of performance
enhancement accountabilities. Develops and communicates clear performance
expectations, monitors work, and challenges individuals to achieve their
potential. Hires and retains the highest quality staff. Achieves employee
engagement and provides individual and group recognition to cultivate high
morale and motivation of staff and ensuring demonstrating of Hartford
Healthcare leadership behaviors.
superior customer service by providing senior level guidance and support
in development and management of customer and employee and physician
relationships within the practices. Continuously measures patient
satisfaction and makes improvements where appropriate and promotes great
patient experience. Assists the local managers in resolving patient
complaints that may be improved through an amended process. Assures
effective revenue cycle operations.
in development and implementation of policies and procedures that directly
impact patient care and achieve established operating metrics and increase
profitability. Structures business disciplines to facilitate quick and
informed decisions, and ensures accountability for execution. Facilitates
development of improvements through integration and standardization of
operations across the program(s). Ensures compliance with all internal
policies and external regulations.
implements and drives improvement efforts through effective staff
involvement in the practices, project management and communication through
LEAN methodologies and H3W initiatives.
the development and execution of short and long term business plans and
corresponding budgets by collaborating with physician leaders and
administration in strategic planning and marketing for practices. Executes
business plans by assigning accountability to appropriate staff and/or
physicians, monitoring progress, making appropriate adjustments and
finding solutions to obstacles.
and leverages resources, collaboration and efficiency, and communicates in
a manner that fosters understanding, commitment and results. Serve as a
member of the various council/governance structures as deemed appropriate.
Degree in business or healthcare administration or related field is
required. Additional advanced clinical or business credentials preferred.
Master's degree highly desirable
years plus practice management experience with expertise in operational
aspects of primary or specialty care
experience as a leader and developer of high performing teams and
operational leadership skills, including experience providing business
leadership to physicians
understanding of physician practice revenue and reimbursement cycle
interpersonal and relationship-building skills
developing and using metrics to measure performance of teams, processes,
financial analysis skills and strategic planning. Solid understanding of
operational impact on profit and loss and experience creating and managing
of regulatory compliance issues
human resource management skills
problem solving and decision making skills
change management skills
in computer software applications (MSWord, Excel, PowerPoint); experience
with IDX useful and experience with EPIC is preferred
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.