Hartford HealthCare Rehabilitation Network
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DescriptionJob Schedule: Full Time
Work where every moment matters.
Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.
Hartford HealthCare Rehabilitation Network is the premier rehabilitation provider in Connecticut. We provide rehabilitation services across the continuum - acute care hospitals, long term care facilities, sub-acute rehabilitation, homecare, outpatient centers, and in community settings such as senior centers, work sites, and schools and colleges. We offer over 30 outpatient locations with a variety of specialists, including oncology, women’s health, sports medicine, physical therapy, occupational therapy and speech language, we are known for our commitment to high quality, customer focused outcomes.
This is a float Patient Service Representative position. Location will vary depending on business need and applicants must be willing and able to travel to all locations with Hartford Hospital’s Rehabilitation Network.
Typical office hours are Monday – Friday, with occasional Saturdays. Must be open to hours between 6:00am-8:00pm, with 2-3 evenings per week required.
Patient Service Representative (PSR) is responsible for the smooth operations of all the front desk/reception area functions as well as other administrative/clerical duties within outpatient office. Responsibilities include but are not limited to overall customer service, patient registration, scheduling and insurance verification. Reports to Manager.
As one of the largest rehabilitation providers in the state, HHCRN offers a team-oriented structure, a comprehensive continuing education program, an excellent benefits package along with Special Interest Groups that assist with evidence based clinical knowledge, growth opportunities and support within the organization.
• Flexible scheduling
• Extensive Paid Time Off (PTO)
• Medical and dental benefits
• 401K with excellent company match
• Company paid short term and long term disability insurance
• Continuing education and tuition reimbursement
• Clinical specialty and senior clinician opportunities
We believe in high standards. These standards allow us to bring out the very best in our clients and our staff.
Travel to various locations required.
High school diploma or equivalent required.
Basic computer operating knowledge and basic math skills for handling monetary transactions required.
Highly preferred: Medical office experience, advanced secretarial education, knowledge of medical terminology and third party billing/reimbursement.
Critical Success Factors: Exemplary customer service skills. Excellent interpersonal written and verbal skills are required. Ability to work and handle a fast paced diversified working environment. Requires effective organizational and interpersonal skills needed for anticipating and reacting to various needs of both patients and medical personnel. Ability to multi-task and address multiple priorities simultaneously.
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.