Hartford HealthCare Corp.
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DescriptionJob Schedule: Part Time
Work where every moment matters.
Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.
The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.
Utilizes advanced clinical knowledge and interpersonal skills to intervene effectively with callers experiences emotional dysregulation or other behavioral health crises, providing callers with coping skills and other therapeutic interventions as appropriate. Provides intervention and supervision for caseworkers to enhance their skills and proficiencies. Provides outstanding customer services with a commitment to adhering to first call resolution whenever possible, and overall customer satisfaction. Requires a timely and efficient response to inquiries and ability to serve as liaison between HHC and the community.
Utilizes clinical skills to respond to callers in emotional distress, providing coping skills and crisis intervention techniques to de-escalate situation.
Direct caller to appropriate level of care including but not limited to OP, IOP, PHP, IP or emergent care. Assists callers to appropriate level of care with written hand off whenever possible. Facilities emergent care as clinically indicated.
Tracks and documents all calls according to established guidelines and ensures timely follow up when indicated.
Collaborates and communicates with providers when patient requires a higher level of care.
Assumes other responsibilities including participating in education and in-service programs, process improvement, and quality assurance initiatives to enhance customer satisfaction and team function.
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.