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Referral Relations Specialist (LMSW, LCSW, LMFT, LADC, LMFT)

Requisition ID:

20153000

Business Unit:

Rushford

Location:

Middletown, CT

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Description

Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: 8:30am - 5:00pm or 9:00am - 5:30pm or 9:30am - 6:00pm

Work where every moment matters.

Every day, over 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

Rushford Center, one of Connecticut’s leading providers of addiction and mental health services, is nationally recognized for delivering outstanding prevention, treatment and recovery programs. We offer a wide range of programs including Acute Care and Evaluation, Residential Addiction Treatment, Individual, Group & Family Therapy, Intensive Outpatient programs and Community Support Programs. Through the passion of our specialists, we continue to treat every patient with care, compassion and respect, while providing affordable and accessible services.


Job Summary

Responsible for developing and maintaining excellent relationships with existing HHC clients and referring sources, as well as developing relationships with clients and external referral sources.  Plans and implements relationship building efforts with HHC partners in alignment with Rushford’s strategic business goals to achieve growth targets through service excellence and regular customer visits. Consistently carries out responsibilities in accordance with the organization's policies and applicable laws.


Job Description

  1. Develops and enhances relationships and alliances with HHC entities as well as with new customers and referral sources: (may include, but not limited to) HHC healthcare providers, unions, employee and labor assistance programs, HHC hospitals, HHC crisis teams, and HHC mental health providers.
  2. Actively works as a liaison within the HHC system as well as with local professional referral sources to promote and increase awareness of Rushford Center's services, value and credibility with the goal of acquiring client referrals. Conducts face to face or phone assessment to establish appropriate treatment recommendations and ensure smooth connection to care.

  3. Assists the Director of Adult Residential Services in developing, adjusting and implementing strategic business plans appropriate to Rushford Center's/HHC’s mission and goals for its overall operations and return on investment objectives.  Identifies opportunities for Business Development at the facility level and monitors network facility quality issues to ensure achievement of business goals.

  4. Collaborates with other Rushford Center departments to meet patient needs and business goals. Addresses and resolves customer complaints and problems within sphere of control and authority. Interacts with colleagues in Admissions and Call Center, as well as Clinical Operations to ensure closing of appropriate business opportunities, consistent delivery of services and customer satisfaction.

  5. Partners with HHC Marketing and BHN Sales teams and represents Rushford Center at promotional events local conferences, including meetings, political events and other activities as assigned. 

  6. Manages responsibilities in such a manner as to ensure productive, efficient, and cost-effective management of time and resources.  Creates and maintains a tracking system of contacts, referrals, and outcomes.

Qualifications

Qualifications

  • Masters in Social Work, Counseling, Marriage & Family Therapy, or equivalent is preferred

  • Three years' experience in addiction treatment

  • Healthcare sales/marketing experience is a plus

  • LMFT, LPC, LCSW, LADC licensure is a plus

  • Valid Connecticut driver's license

  • Able to travel throughout the state of Connecticut

  • Microsoft Office (Excel, Word, Outlook, PowerPoint)


As a Hartford HealthCare entity, Rushford provides eligible employees with an extensive benefits package consisting of:

  • Medical and dental benefits
  • 401(k) plan with employer match
  • Generous paid time off with accrual starting on the date of hire, including six paid holidays
  • Additional voluntary benefits as well as employee discount programs         

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

 
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