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ITS Application Analyst I / IS Care Connect

Requisition ID:


Business Unit:

Hartford HealthCare Corp.


Farmington, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details:

Work where every moment matters.

Every day, almost 25,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.


CareConnect is Hartford HealthCare’s program focused on the implementation and maintenance of Epic’s Electronic Health Record (EHR). We are looking for individuals with experience in the following Epic clinical modules:

• Ambulatory Clinical Apps

Preference will be given to individuals with current Epic certifications or operational experience in the following clinical areas: Nursing, Primary Care, Cardiology, Oncology, etc.

Position Responsibilities:

  1. Accountable for supporting the scope, schedule, and quality of project and maintenance work within their respective team/area.
  2. Collaborates and consults with team lead, manager and/or director to coordinate activities.
  3. Understands the operational issues within their application area well enough to represent user needs.
  4. Analyzes workflow decisions and how they translate into application configurations to ensure system design reflects decisions.
  5. Anticipates and provides solutions to complex problems with the necessary priorities. Presents solution to operational leaders within respective team/area
  6. Assists in the development and documentation of internal policies and procedures that will be used in conjunction with the application
  7. Actively participates in weekly team meetings to discuss team and project related activities, issues, change, communications and updates.
  8. Builds effective relationships with business partners through all the phases of projects to support completing project's goals.
  9. Supports all project team members with application and information systems knowledge.
  10. Collaborates with vendor resources; plays an active role in managing the technical build, testing and migration of the system
  11. Contributes to testing scripts and materials and performs unit, application and integrated testing tasks.
  12. Documents and maintains all required system design and build documents and configures system accordingly.
  13. Engages the clinical and business community to ensure their voices are heard, their needs are met and they are kept informed of project progress.
  14. Promotes a team atmosphere that is conducive to the overall accomplishment of goals, schedules, and deadlines.
  15. Supports end users during go live which may include night and weekend coverage.
  16. Proficient in Microsoft Office products (Word, Excel, PowerPoint, Visio, Outlook, etc). Knowledge of project development life cycle methodologies desired.
  17. Travel to Epic’s corporate office in Madison, Wisconsin may be required.
  18. Performs other duties as assigned. #HHC
  19. Preferred Epic Certifications.
  20. Associates degree or equivalent knowledge and skills obtained through a combination of education, training, and experience in a Healthcare environment required
  21. Bachelor’s degree in Information Systems or Business area is preferred
  22. Experience in business information system management in a hospital or ambulatory care setting preferred. 

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees--we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.


Bachelor’s degree in Computer science or related field and 2-4 years of related experience.

Due to sensitive security and financial responsibilities, must successfully pass Credit/Financial screenings.

Working knowledge of state and federal health care information technology laws and regulations.

Working knowledge of general information technology policies and procedures.

Ability to multi-task.

Ability to operate various office machines including printers, computers and various software packages.

Ability to problem-solve.

Analytical skills.

Project management skills.

Organization skills.

Ability to train others.

Ability to work as part of a team.

Knowledge of Microsoft Office products.

Written and verbal communication skills.

Ability to maintain confidentiality, exercise discretion and sound judgment.

Must be willing to learn new technologies and techniques.

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