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Financial Counselor / PA Self Pay

Requisition ID:


Business Unit:

Hartford HealthCare Corp.


Farmington, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details:

Work where every moment matters. 

Every day, almost 38,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. 

The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.

Department Description:

The SBO Self-Pay department works with patients and their families with regard to their ability to pay their Hartford Healthcare medical bills. The financial counselors help patients to obtain coverage, financial assistance, free bed funds and/or payment plans in order to assist with payment of their outstanding balances. The department also maintains a call center to field calls/disputes/questions from providers, patients and customers. 

Position Summary:

In a multi-entity hospital and professional office environment, the Financial Counseling Specialist is responsible for analysis, investigation and resolution of patient balances. This role includes ensuring self pay receivables (uninsured and patient balance after insurance) and free bed funds are processed and resolved according to department policies and regulatory guidelines. 

Position Responsibilities:

  1. Processes requests for Financial Assistance according to policies and procedures. Approves requests within defined thresholds.
  2. Processes self-pay refunds, payments, payment plans and transfers.
  3. Performs pre bad debt screening (reviews accounts for Medicaid Eligibility and/or bad debt vs. charity care).
  4. Updates insurance information on patient accounts that is obtained after the visit is completed. 
  5. Processes and takes action on Return Mail, Closed/Return Accounts, Bankruptcies, Attorney Requests, Settlements, and other patient correspondence. 

Reports To: Manager, Self-Pay


Education: High School Diploma or equivalent work experience is required. Associate's Degree is preferred. 

Experience: Minimum of 2 – 4 years of self-pay billing and/or collections experience with a hospital, professional office, or healthcare vendor. Minimum of 1 year of experience in a multi-entity system with EPIC. Experience with Medicaid Eligibility and Financial Assistance Programs.

Licensure, Certification, Registration: HBI Patient Financial Services Certified is preferred, but not required.

Language Skills: English, Spanish and/or Polish

Knowledge, Skills and Ability Requirements:

  • Maintains thorough knowledge of State and Federal laws and HHC policies regarding Financial Assistance and Self-Pay Collections.
  • Models teamwork through cooperation and collaboration within and outside the work group.
  • Ability to work in a high volume setting with multiple priorities and deadlines.
  • Excellent communication and customer service skills.
  • Proficient in the use of a computer.
  • Critical thinking skills.
  • Ability to attain productivity and quality standards per department requirements

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

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