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Patient Accounts Rep / HHC at Home SSO Billing

Requisition ID:


Business Unit:

Hartford HealthCare Corp.


Newington, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details:

Work where every moment matters. 

Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. 

The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.

Position Summary:
  1. According to departmental guidelines, analyzes, investigates, and follows-up on denied and/or underpaid claims and patient balances to facilitate payment and resolution.  
  2. Obtains reimbursement from responsible parties for agency services by direct contact as needed to facilitate reimbursement. 
  3. Must be able to identify and communicate payer and/or system trends to Management.  
  4. Maintains thorough knowledge of payer contract, regulations and guidelines, as well as State and Federal laws relating to billing and collection procedures to ensure accurate and compliant billing processes. 
  5. Takes initiative and action to respond and resolve customer billing and collection inquiries in a timely manner.  
  6. Accountable for outstanding customer service that drives quality and an exceptional customer experience. Position is located on the Newington Campus.


  • High school graduate or equivalent.
  • One or two years of previous hospital or medical patient accounts experience 
  • Excellent analytical and problem solving skills
  • Excellent organizational skills and attention to detail with the ability to perform and work within scheduled deadlines is required 
  • Excellent communication skills
  • Maintain effective, positive customer services relationship with both internal and external customer

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

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