Description

Work where every moment matters.

Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. 

Hartford Hospital is one of the largest and most respected teaching hospitals New England. We are a Level 1 Trauma Center that provides cutting edge treatment to its patients. This is made possible by being home to the largest robotic surgery center in the Northeast and the Center for Education, Simulation and Innovation (CESI), one of the most-advanced medical simulation training centers in the world. When hospitals cannot provide the advanced care, expertise and new treatment options their patients require, they turn to us.

Job Summary:

Responsible for optimal workflow scheduling and coordination of radiology procedures according to department protocols which includes, procedural screenings, collecting, documenting and obtaining complete and accurate all patient medical history necessary to ensure appropriateness and safety for all procedures. Demonstrates commitment to providing an excellent service experience for patient and their families.

Job Responsibilities:

• Appropriately schedule and or reschedule departmental procedures according to specific modality protocols and patient care requirements, maintaining patient confidentiality in accordance with HIPAA guidelines. Ensures completion and accuracy of provider's order in relation to requested appointment type for compliance/medical necessity and communicates discrepancies to provider office. Register patient if required.
• Obtains all relevant patient information, including current lab values and medication usage, current history and physical, as well as other pertinent medical history, necessary for ensuring patient safety and to obtain accurate diagnosis. Obtains current, complete and accurate patient insurance information to ensure full reimbursement
• Communicate, educate and instruct patients on detailed procedural preparations, provide complete instructions on specific aspects of their procedure and post procedure instructions
• Provides office support to meet the unit needs. Function as a point person, interacting in a courteous manner with patients, patient families,  providers, nurses, administrative staff internal and external to HHC in the coordination of patient care, such as but not limited to, answering question, triaging calls, obtaining patient transport, required equipment and supplies, patient referrals,  resolving registration and billing issues., etc. etc.
• Participates in Training/orienting/mentoring new employees as requested.

Qualifications

• High School Diploma .  Associate degree preferred.
• Two (2) years medical office experience, medical terminology
• Two years scheduling diagnostic imaging procedures preferred

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.