Description

Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 2
Shift Details:

Work where every moment matters.

Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. 

Hartford Hospital is one of the largest and most respected teaching hospitals New England. We are a Level 1 Trauma Center that provides cutting edge treatment to its patients. This is made possible by being home to the largest robotic surgery center in the Northeast and the Center for Education, Simulation and Innovation (CESI), one of the most-advanced medical simulation training centers in the world. When hospitals cannot provide the advanced care, expertise and new treatment options their patients require, they turn to us.

Summary:

Coordinates and monitors the movement of patients throughout Hartford Hospital through timely, accurate dispatch and management of EPIC transport requests. The Dispatch role is a vital role that impacts patient care. Ensures positive patient and customer satisfaction, adherence to facility specific standard work procedures, and expectations established by Radiology leadership. Acts as a positive role model and team player demonstrating HHC mission and values. Must be sensitive and attentive to all hospital staff, transporters and environmental services staff needs.

Responsibilities: 

• Provides quality customer service to users by providing one-on-one attention to detail.
• Determines, explains and develops dispatcher logic and transporter activities.
• Directs the activity of the transport function and transporters, ensuring timely completion of tasks. Monitors procedures related to availability and completion task, and follows up on issues related to service and operations.
• Ensures requests have been addressed in an efficient, timely manner according to current departmental standards, priorities and patient appointments.
• Serves as a liaison between Radiology Patient Transportation and other departments.
• Monitors daily sign-in/out procedures of pagers and EPIC system.
• Resolves problems related to patient, visitor, staff or employee complaints.
• Recommends solutions for ongoing or recurring issues.
• Uploads CDs into PACS as needed.
• Calls in IR on-call staff (2nd and 3rd shift)
• Works to find transport staff coverage when call-outs for upcoming shifts occur.
• Assists with patient transport if needed.

 

Qualifications

Requirements:

• High School Diploma or GED
• 2-3 years of leadership experience highly preferred. 

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

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