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Administrative Associate - Center for Education, Simulation and Innovation (CESI)

Requisition ID:


Business Unit:

Hartford Hospital


Hartford, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: Monday-Friday, daytime hours, occasional nights and weekends for program coverage


Work where every moment matters.

Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. 


Hartford Hospital is one of the largest and most respected teaching hospitals in New England. We are a Level 1 Trauma Center that provides cutting edge treatment to its patients. This is made possible by being home to the largest robotic surgery center in the Northeast and the Center for Education, Simulation and Innovation (CESI), one of the most-advanced medical simulation training centers in the world. When hospitals cannot provide the advanced care, expertise and new treatment options their patients require, they turn to us.

Job Summary:

Provides a full range of varied, multi-skilled administrative support to CESI Operations under general direction that requires creativity, and independent, discretionary judgment, and confidentiality to ensure that the needs of the internal and external customer are met.  Reports to CESI Operations Account Manager.


Key areas of responsibility

  • Provides excellent customer services to CESI clients and customers, internal and external. Responds to general program inquiries in a timely and professional manner, through phone and email. Provides professional concierge services to our clients, such as food ordering and set up/clean up, coordinating transportation, partnering with hotels for room blocks and discounts, and assisting with logistics.
  • Provides efficient, accurate and timely administrative support to contribute to the success of CESI. Responsibilities include the preparation and generation of varied reports, monthly billing, maintaining schedules, processing payments, ordering supplies, customer support, and working with the CESI team to ensure seamless and successful client programs. 
  • Works with CESI team to proactively ensure program logistics and details are clearly communicated and tracked in customer relationship platform and the CESI Scheduler. Schedules meetings and appointments for CESI Management Team.
  • Schedules and coordinates all CESI tours, including hands on high school tours, VIP customer tours and new physician tours.
  • Supports general CESI operations as needed.



  • High School Diploma
  • 2 years’ experience in a professional setting
  • Excellent keyboard skills with proficiency in use of personal computer.
  • Excellent communications skills, both written and oral. 
  • Proficiency in Microsoft Office Suite and Customer Relationship Management Platforms.
  • Excellent organizational skills.
  • Good time management and prioritization skills.
  • Works well with a team but also independently.

We take great care of careers.


With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.  Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.  We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.  Every moment matters.  And this is your moment.

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