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Central Region Director of Quality & Safety

Requisition ID:


Business Unit:

Hartford HealthCare Corp.


New Britain, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details:

Work where every moment matters.

Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here.  We invite you to become part of Connecticut’s most comprehensive healthcare network. 

Position Summary:

The Central Region Director of Quality and Safety is an inspiring leader who provides strategic operational insight to serve the community; engage staff, providers and patients while fostering quality, safety, innovation, and continuous improvement. The Director will work collaboratively with the Central Region’s senior leaders, clinical department chairs, risk management, employees and administrative leadership to develop and implement the hospitals’ quality and safety program and to ensure regulatory compliance and accreditation.

Key Accountabilities:

  • Direct and coordinate the Quality Assessment and Performance Improvement Committee, including the coordination of all meeting activities and process improvements
  • Participate and support organizational committees, teams, and projects for the hospital and Hartford Healthcare related to all aspects of performance improvement and the optimization of patient outcomes, for example, Patient Safety, Infection Control Committee, Patient Experience Committee 
  • Oversee the coordination of the high reliability process, serious safety event team and root cause analyses related to clinical performance improvement and patient safety
  • Provide leadership with quality trends, analysis and process improvement activities that drive work for clinical improvement. Develop quality overview and analysis of trends/activities for the HHC Board Quality and Safety Committee
  • Coordinate the annual review and revision of the hospital Performance Improvement and Patient Safety Plans for approval by the Board of Directors
  • Serve as the expert on hospital-wide regulatory standards for Joint Commission, DPH and CMS compliance
  • Serve as a sponsor for specified performance improvement teams and as an “expert resource” for facilitation and training. Support ongoing peer review and ongoing professional practice review process
  • Assist managers and clinical chiefs in the development, prioritization and implementation of department and division specific performance improvement and peer review activities
  • Collaboratively develop and recommend best practices and oversee implementation of practices and programs. Identifies and recommends opportunities for improvement of services provided
  • Engage staff in process improvement and change activities. Encourage positive response to new opportunities, new technology and changes in healthcare


  • Bachelor’s Degree is required. Master’s degree in Nursing, Health Administration, Management or related discipline preferred
  • Three plus years of progressive leadership experience in quality improvement in an acute care setting
  • Experience in regulatory and Joint Commission accreditation process
  • Current license in good standing to practice as a Registered Nurse, Nurse Practitioner or Physician Assistant in the State of Connecticut is preferred
  • Highly effective analytical, organizational and problem-solving skills
  • Strong communications skills required - both written and verbal
  • Excellent leadership skills. Visible leader with proven ability to coach, mentor and influence
  • Strong knowledge of performance improvement methodologies and statistical process control tools

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.  Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.  We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.  Every moment matters.  And this is your moment.

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