Description

Work where every moment matters.

 
Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. 
 
Hartford Hospital is one of the largest and most respected teaching hospitals New England. We are a Level 1 Trauma Center that provides cutting edge treatment to its patients. This is made possible by being home to the largest robotic surgery center in the Northeast and the Center for Education, Simulation and Innovation (CESI), one of the most-advanced medical simulation training centers in the world. When hospitals cannot provide the advanced care, expertise and new treatment options their patients require, they turn to us.

Job Summary:

Under the direction of the Diagnostic Imaging Scheduling Supervisor, the incumbent is responsible to perform a wide variety of duties to include kindly greeting patients and perform minimal scheduling for walk in patients while ensuring an environment which promotes a positive patient experience. Must possess strong interpersonal skills with the ability to multi-task and work effectively as a team member within the organization and with customers.

Job Responsibilities:

• Provides office support to meet the unit needs. Function as a point person, interacting in a courteous manner with patients, patient families,  providers, nurses, administrative staff internal and external to HHC in the coordination of patient care, such as but not limited to, answering question, triaging calls, obtaining patient transport, required equipment and supplies, patient referrals, and resolving registration issues.
• Demonstrates commitment to service excellence in daily contact with patients, physicians, co-workers and visitors.
• Demonstrates competencies, including knowledge and behaviors, to meet age-specific patient needs (e.g. Pediatrics, Adolescents, and Geriatrics.)

Qualifications

• High School graduate required.
• Additional education preferred.
• Basic keyboard skills with proficiency in use of personal computer.
• Good interpersonal and written communications skills
• Bilingual in English/Spanish strongly preferred.
• Ability to multitask in a fast pace environment.
• Must be able to work various hours based on business needs.
• EPIC experience preferred.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.  Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.  We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.  Every moment matters.  And this is your moment.