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Customer Service Call Operator (per diem)

Requisition ID:


Business Unit:

St. Vincent's Medical Center


Bridgeport, CT

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Job Schedule: Per Diem
Standard Hours: 0
Job Shift: Shift 1
Shift Details: Per Diem/ weekend and Holiday rotation

Work where every moment matters.

Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

St. Vincent’s Medical Center in Bridgeport has more than 3,200 employees. It includes a 473-bed community teaching hospital, a 76-bed inpatient psychiatric facility in Westport, a large multispecialty provider group, and special needs services for adults and children. St. Vincent’s is the first hospital in Fairfield County to be integrated into the Hartford HealthCare network, and is the system’s second-largest hospital.

Position Summary:  Looking for a reliable, professional, team player to work in a fast paced call center, Excellent communication and multitasking skills needed. Operates the organization's telecommunication system to answer and route incoming calls and to communicate codes, alerts, drills and other announcements. 

Position Responsibilities:

  1. Receives and relays internal and external calls and provides general information according to protocol.
  2. Maintains desk directories, on-call list, reference guides and other associated reference materials.
  3. Operates beeper and paging system to contact personnel and code team.
  4. Communicates codes, alerts, drills and other announcements according to established policies and protocols, including disaster management plans.
  5. Effective communication skills. Speaks clearly and enunciates words.
  6. Good clerical skills, writes down all information received and keeps log book information accurate.
  7. Other Duties as assigned


Education: High School or GED is required. College degree preferred

Work Experience: Customer service, multiple phone lines, PBX experience preferred.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

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