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Patient Service Coordinator - Outpatient

Requisition ID:


Business Unit:

St. Vincent's Medical Center


Monroe, CT

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Job Schedule: Part Time
Standard Hours: 20
Job Shift: Shift 1
Shift Details:

Work where every moment matters.

Every day, almost 20,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. 

Hartford HealthCare Rehabilitation Network is the premier rehabilitation provider in Connecticut. We provide rehabilitation services across the continuum - acute care hospitals, long term care facilities, sub-acute rehabilitation, homecare, outpatient centers, and in community settings such as senior centers, work sites, and schools and colleges.  We offer over 40 outpatient locations offering physical, occupational, and speech therapy, in specialties including orthopedics, neuroscience, oncology, women’s health, sports medicine, vestibular, and more.  We are known for our commitment to high quality, customer focused outcomes.



Hartford Healthcare St. Vincent’s Medical Center Rehabilitation is currently seeking an experienced Patient Service Coordinator to join the outpatient team in our Monroe clinic.

The Patient Service Coordinator is responsible for providing outstanding and professional customer service to ensure efficiency, support daily operations, and promote a positive patient experience.  This professional collaborates with colleagues throughout HHC to promote excellence, efficiency, and standard of care.  

This is an optimal opportunity to work with a diverse patient population in a dynamic team atmosphere with highly professional colleagues.  This position offers the potential for growth as our system of care continues to grow!  It also provides the opportunity to work in other HHCRN offices within the general area and collaborate with colleagues throughout the system.



  • Greets and registers arriving patients, completes registration forms and verifies insurance 

  • Answers incoming calls, evaluates priority, and directs calls according to the urgency and subject matter

  • Schedules new patient appointments, follow-up appointments and associated testing and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.)

  • Defines and resolves patient/physician issues/problems, bringing concerns to team lead or manager as necessary

  • Reconciles bills, co-pays and walk-in payments at the end of each session, and refers payment and insurance problems to Billing Department

  • Keeps inventory of office supplies and orders supplies and maintains a clean waiting room



  • High school diploma or equivalent required
  • 1-2 years in medical or healthcare office; knowledge of healthcare terminology, insurance authorization, and benefits.
  • Verbal and written proficiency in English


  • Associates' or Bachelor’s degree in a clinical or business field preferred
  • Proficiency in healthcare terminology and billing practices, experience with obtaining authorization and benefits
  • Bilingual (highly preferred)


We take great care of careers. 


With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.  Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.  We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.  Every moment matters.  And this is your moment.

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