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Manager - Psychiatric Emergency Services

Requisition ID:


Business Unit:

Backus Hospital


Norwich, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details:

Work where every moment matters.

Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here.  We invite you to become part of Connecticut’s most comprehensive healthcare network.

Join us at Backus Hospital as we live our values every day. As part of Hartford HealthCare we create a better future for healthcare in Connecticut and beyond. By embodying these values we have become nationally respected for patient care and most trusted for personalized coordinated care. Come be part of something special!

For more than 118 years, Backus Hospital has been the primary source of healthcare services for much of Eastern Connecticut. We are home to the only trauma center in New London and Windham counties, and are the only area hospital with LIFE STAR helicopter services. We deliver and coordinate a continuum of high-quality healthcare with the goal of improving the health of our communities.

Job Summary:

Provides clinical and administrative oversight of Psychiatric Emergency Services including daily operations, policy and procedure development and implementation and personnel supervision.  Reports to the Director of Behavioral Health.  Specific responsibilities include but are not restricted to:

  • Coordinates Psychiatric Emergency Services Program and daily operations for programs located within the Backus and Windham Emergency Departments while functioning in a leadership and resource role at all times.
  • Establishes and maintains positive and effective relationships within the Department of Psychiatry, within the HHC, and with the community providers for optimal patient care.
  • Develops and implements Psychiatric Emergency Services policies and procedures (in collaboration with both Behavioral Health and Emergency Department leadership. and community facilities). Standardizes practices and procedures between campuses as related to patient assessment and care
  • Provides leadership and clinical supervision for Psychiatric Emergency Services staff at both Backus and Windham campuses, including staffing, scheduling, training, counseling/disciplinary actions and performance appraisals.  8-10 direct reports


  • Current Connecticut clinical license - LCSW, LMFT, LPC, or Psychologist required
  • Master’s degree in mental health discipline (social work, psychology counseling, marriage & family therapy) required
  • At least 5 years’ psychotherapy experience with a minimum of 1 year in a supervisory capacity required
  • Highly effective verbal and written communication skills
  • Considerable decision-making authority concerning the daily activities of the work unit
  • Computer proficiency  

We take great care of careers.

Hartford Healthcare provides eligible employees with an extensive benefits package and all the benefits of working with a top notch organization:

  • Medical and dental benefits
  • 401(k) plan with employer match
  • Generous paid time off with accrual starting on the date of hire
  • Additional voluntary benefits as well as employee discount programs

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.  Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.  We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.  Every moment matters.  And this is your moment.

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