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Credentialed Trainer - Access Center

Requisition ID:


Business Unit:

Hartford HealthCare Medical Group


Hartford, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: monday-friday

Work where every moment matters. 
Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here.  We invite you to become part of Connecticut’s most comprehensive healthcare network. 
Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between.  Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.
With our new state of the art Access Center, we are creating a culture of “YES”. A culture rooted in our values of Caring, Integrity, Safety and Excellence.  At the Access Center, our Access Champions thrive in an environment focused on the patient and helping them choose the right clinician at the right place at the right time.  Here our Access Champions are focused on providing excellent customer service while having fun, working as a team and making every interaction matter. 
Become an Access Champion and join us on our journey to YES!

Job Description:

The Credentialed Trainer plays a key role in helping the Access Champions meet the objectives for educating end-users on tools and services included in the Access initiative. The primary focus will be to drive faster adoption, greater ultimate utilization and higher proficiency of the end users to minimize the impact on productivity. The Trainer provides in the classroom and operational support for the Access and Epic implementation training activities. Train end users in the classroom as assigned. Answer questions, help end users navigate through the system, and report issues to the project team to support prompt resolution. The Trainer will go through the Epic Credentialing process as designed by the Instructional Design team and pass competency test to train users on Epic specific functionality. 


•    Bachelor’s degree; or 3 years of related work experience, preferably including training program design, implementation and delivery. 
•    Or any equivalent combination of education and experience which provides the required knowledge, skills and abilities to perform the essential functions of the position.
•    Ability to obtain Credentialed Trainer status with the Epic Training Leadership Team.
•    Preferred; Bachelor’s degree preferably in Education or Healthcare and multilingual language skills. 

We take great care of careers! With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.  Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.  We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.  Every moment matters.  And this is your moment.

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