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Patient Care Tech - Neighborhood Health/Clinical Integration

Requisition ID:


Business Unit:

Hartford HealthCare Corp.


Hartford, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: Primarily day and evening shift with occasional weekend shifts assigned

Work where every moment matters.

Every day, approximately 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.




Under the supervision of a Registered Nurse and/or Provider, the Medical Assistant (MA) will perform delegated functions as a member of the Neighborhood Health team to provide a variety of multi-skilled services. These activities contribute to meeting the health care, safety and comfort needs of patients and are performed in accordance with all existing regulatory, state and company standards, policies and procedures.





  1. Responsible for collaborating with the staff for the day-to-day operations of the clinics:
  • Site set up and break down
  1. Provides safe and appropriate patient basic care and administrative duties in order to assist patients in achieving established outcomes by: collecting data points;
  • Vital signs: Weight, Temperature, HR, BP, RR, Pulse Oximetry, Pain
  • Allergies
  • Confirm all medications and reconcile medications; document pharmacy location if available
  • Past Medical History
  • Point of Care Testing (POCT)
  1. Performs direct patient observation: reports changes in patient condition to RN or provider.
  2. Perform various other duties as assigned
  3. Maintains a safe, clean, and orderly environment for patients and colleagues
  4. Contributes to improvement by participating in huddles, training, education and performance improvement activities as directed
  5. Models quality patient/customer services by:
  • Demonstrating a willingness to serve all customers at all times
  • Maintains an awareness of patient needs and utilize the initiative to respond to those needs within skill level
  • Utilizes tact, discretion and compassion in collaborating with other members of the team to ensure quality patient care
  • Initiates appropriate action in urgent situations by adjusting priorities to address customers and staffs immediate issues.



  • High School Graduate or equivalent
  • Diploma from an accredited medical assistant program required or Medical Certification required



  • Experience in healthcare associated or related environment required
  • EPIC required


Licensure, Certification, Registration:

  • Medical assistant program required or Medical Certification required
  • BLS Certification required
  • Medical Assistant Certification preferred


Language Skills:


  • English, Excellent verbal, written and personal communication skills required
  • Bilingual is a plus

Knowledge, Skills and Ability Requirements:

           - Excellent communication skills demonstrated through written documentation, direct communication and using active listening skills

- Ability to shift with changing priorities and embrace change

- Customer service skills: proactively and promptly responds to customer needs


We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.


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