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Vice President - Revenue Cycle Operations

Requisition ID:


Business Unit:

Hartford HealthCare Corp.


Newington, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details:

Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. 

Hartford HealthCare, with a total operating revenue of $4.9B, leverages its unified culture to enhance access, affordability, equity and expertise. Its care-delivery system, with more than 400 locations serving 185 towns and cities, includes two tertiary-level teaching hospitals, an acute-care community teaching hospital, an acute-care hospital and trauma center, three community hospitals, the state’s most extensive behavioral health network, a large multispecialty physician group, a clinical care organization, a regional home care system, Connecticut’s largest array of senior care services, and a comprehensive physical therapy and rehabilitation network. On average, Hartford HealthCare touches more than 17,000 lives every single day. The unique, system-wide Institute Model offers a unified high standard of care in crucial specialties at hospital and ambulatory sites across Connecticut. The Institutes include Cancer, Heart and Vascular, Ayer Neuroscience, Orthopedics and Tallwood Urology.

Position Summary

The Vice President of Revenue Cycle Operations, under the direction of the Senior Vice President of Revenue Cycle, is responsible for achieving and maintaining properly functioning revenue cycle processes and superior consumer experience across the enterprise.  Critical responsibilities include the development and achievement of annual and periodic goals for significant statistical indicators of revenue cycle performance and for the organization’s overall financial performance. 

Key Accountabilities

  • Develop and implement business development practices and activities across all system facilities that contribute to the organization’s mission and align with its values.
  • Complete (or contributes to the completion of) various financial forecasts, including cost center salary and direct expense, month-end financial reporting, receivables levels, cost center productivity and any long-range strategic plans.
  • Maintain appropriate internal control safeguards over A/R records and collection of cash and monitor compliance standards for providing accurate information on all health system billings.
  • Assess and respond to organizational and customer needs with innovative programs to ensure customer satisfaction.
  • Supervise the integrity of financial and clinical interfaces while facilitating the development of strategic system planning.
  • Develop and maintain a high performance workforce including hiring and training for leadership and directing the hiring and training of revenue cycle staff; establish maintaining and modifying work standards; complete (or directing the completion of) all necessary human resource documentation and adherence to HR expectations; and communicate regularly and effectively regarding the status and condition of business operations while developing teams to enhance quality and efficiency through utilization of the HHC operating model.



  • Bachelor’s degree in Business Administration, Health/Public Administration, Finance or related field.  Extensive experience may substitute for education.
  • Ten (10) years’ progressive experience in healthcare management in a Revenue Cycle or Financial Leadership role.
  • High energy, with the capacity to successfully manage many projects and responsibilities.
  • Team builder with excellent interpersonal skills.
  • Thought leader with deep industry knowledge of current healthcare trends, regulations and policies.
  • Financial management skills, including the ability to financially analyze data for operations, budgeting, auditing, and forecasting.
  • Highly developed communication skills, successfully demonstrated in effectively working with a wide variety of people in both individual and group settings.
  • Organizes and manages work to achieve results and tracks performance so that problems are detected early.
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