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Performance Improvement Specialist / Dept of Cardiology Admin

Requisition ID:


Business Unit:

Hartford HealthCare Corp.


Bridgeport, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: 8am-4:30pm Mon-Fri

Work where every moment matters.

Every day, approximately 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.


The Performance Improvement coordinator is a professional role supporting the Quality and Safety Management Department of the Heart and Vascular Institute in conducting ongoing performance improvement activities for the designated site of care and/or region(s). The primary functions of this position consist of leading performance/process improvement for targeted initiatives, oversight of collection/abstraction and aggregation of data and the analysis of data /metrics to assess performance. The position collaborates with key stakeholders/ departments in developing best practice standards to ensure reliable safe design of care processes and workflows. The incumbent is a subject matter expert in regulatory (CMS, JC, DPH), payer performance programs (QHIP), improvement science and high reliability concepts.  Core to this role is functioning as a consultant to ensure compliance with all required agencies. This candidate works closely with clinical teams and Medical staff to develop practices, peer review, quality, and safety efforts that are aligned with HHC’s core values.  The candidate will have proficiency with facilitating project teams as well as organizational department efforts to improve systems and process within the organization. The individual should have experience in independent project management, efficiency, and an understanding of the principles surrounding performance improvement, quality of care, outcomes measurement and analysis and health care cost measurement and containment.  Be able to communicate effective verbally and in writing.  Able to work flexible hours.  Experience strong computer skills: with microcomputer software for database management and graphics (MS Office, Word, Excel, Access, PowerPoint, SPC charts) required. Comfort with Internet databases.  Experience with data and outcomes analysis important


  • Leads Performance Improvement initiatives for departmental clinical leadership and front-line staff in establishing a comprehensive quality assessment and performance improvement plan. Oversee timely and accurate entry of clinical data into these national registries. Coordinates with the Quality Assurance Coordinators to meet submission deadlines.  Collaborates with analytical teams to develop performance dashboards.  Educates constituents regarding performance improvement tools and techniques e.g. PDSA methodology.
  • Utilizes internal and external data to identify issues and trends that have an impact on patient safety and quality of care.  Collaborates with organizational leadership and front-line staff in formulating plans to address identified concerns.
  • Synthesizes data with clinical knowledge and recommends strategies to improve clinical performance and enhance patient safety
  • Performs all activities for the purpose of monitoring quality of care in order to meet internal facility objectives, as well as external accreditation and regulatory requirements.
  • Participates in and/or leads designated performance improvement teams as indicated and in accordance with the organization’s strategic priorities e.g. population specific core measures teams, readmission reduction, reduction of preventable harm, etc..  Participates in the serious safety event and RCA processes related to all HVI clinical performance improvement and patient safety
  • Performs quality and safety monitoring activities necessary to support clinical and administrative staff with ongoing evaluation of processes and outcomes of care
  • Functions as a departmental resource for computer software systems necessary for collection and transmission of data for public reporting and national benchmarking.
  • In collaboration with department director and other performance improvement staff, acts as a lead during external agency reviews e.g. Department of Public Health, Joint Commission, etc….



  • CT RN license, Bachelor’s Degree
  • Or Masters in related field if non RN (MHA, MPH) required
  • Master’s Degree preferred
  • Minimum 5 years clinical experience required
  • Experience with database/spreadsheets required
  • Experience with Quality Improvement tools and techniques, regulatory experience preferred
  • CPHQ, CPPS or other quality certification is a plus

Knowledge, Skills and Ability Requirements:

  • Strong leadership skills
  • Strong organizational interpersonal and customer service skills
  • Demonstrated ability to function independently
  • Knowledge of quality Improvement methods, tools and techniques
  • Knowledge of statistical control tools

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

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