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Patient Service Coordinator (Per Diem)

Requisition ID:


Business Unit:

St. Vincent's Medical Center


Stratford, CT

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Job Schedule: Per Diem
Standard Hours: 1
Job Shift: Shift 1
Shift Details: Business hours are 7am-7pm with potential weekend hours as needed.

Work where every moment matters.

Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. 


Hartford HealthCare Rehabilitation Network is the premier rehabilitation provider in Connecticut. We provide rehabilitation services across the continuum - acute care hospitals, long term care facilities, sub-acute rehabilitation, homecare, outpatient centers, and in community settings such as senior centers, work sites, and schools and colleges.  We offer over 40 outpatient locations offering physical, occupational, and speech therapy, in specialties including orthopedics, neuroscience, oncology, women’s health, sports medicine, vestibular, and more.  We are known for our commitment to high quality, customer focused outcomes.



Hartford Healthcare St. Vincent’s Medical Center Rehabilitation is currently seeking an experienced Per Diem Patient Service Coordinator (PSC) to join the Outpatient Rehab team in our new Stratford clinic. 

This professional is responsible for providing outstanding and professional customer service to ensure efficiency, support daily operations, and promote a positive patient experience. Collaborates with colleagues throughout HHC to promote excellence, efficiency, and standard of care.

This position may include some program development and physician relationship building.  The PSC will interact with other PSCs and rehabilitation professionals throughout the HHC system of care to ensure that best practices are followed.  Data will be analyzed and utilized to improve efficiencies and patient and staff experience.  

This is an optimal opportunity to work with a diverse patient population in a dynamic team atmosphere with highly professional and experienced colleagues.   This position offers the potential for growth as our sites and our network continue to grow!  It may also provide the opportunity to work in other HHCRN offices in the general area.



Position Description

  • Greets and registers arriving patients, completes registration forms and verifies insurance 
  • Answers incoming calls, evaluates priority, and directs calls according to the urgency and subject matter
  • Provides information to new patients prior to visit in accordance with department policies, and enters / updates patient demographics
  • Collects co-payments and office charges as needed and explains office payment billing policies to patients
  • Schedules new patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, medical reports, etc.)
  • Schedules follow-up appointments and completes the necessary requisition forms and pre-cert exams
  • Defines and resolves patient/clinician issues/problems, bringing concerns to team lead or manager as necessary
  • Reconciles billing and co-pays; refers payment and insurance problems to Billing Department
  • Keeps and maintains inventory of office or clinical supplies; maintains an orderly reception
  • Provides back-up support to other front desk staff and performs other related duties in support of efficient operations of the site
  • Collaborates with colleagues throughout the system to improve processes, workflow, outcomes, and patient experience
  • Demonstrates professionalism, adherence to H3W values and behaviors, and promotes teamwork and a positive work environment
  • Other duties as required to support daily operations




As one of the largest rehabilitation providers in the state, HHCRN offers a team-oriented structure, tuition assistance program, and an excellent benefits package.  Teamwork is highly valued and enhances knowledge, growth opportunities, and support within the organization. 

  • Flexible scheduling
  • 401K with excellent company match

We believe in high standards. These standards allow us to bring out the very best in our clients and our staff.


  • High school diploma or equivalent required
  • 1-2 years in medical or healthcare office; knowledge of healthcare terminology, insurance authorization, and benefits.
  • Associates' or Bachelor’s degree in a clinical or business field preferred.
  • Proficiency in healthcare terminology and billing practices, experience with obtaining authorization and benefits
  • Bilingual (highly preferred)


We take great care of careers. 


With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.  Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.  We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.  Every moment matters.  And this is your moment.

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