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Financial Counselor

Requisition ID:


Business Unit:

Hartford HealthCare Corp.


Hartford, CT

Are you an HHC Employee? Click here to apply



Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: Monday - Friday 8:00 AM - 4:30 PM

Work where every moment matters.


Every day, almost 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here.  We invite you to become part of Connecticut’s most comprehensive healthcare network. 


The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.


Patient Access Out-Patient (PAS OP) Pre-registers and registers patients for the Hospital Out-Patient Departments (HOD) to include departments on HH campus and remote registration for surrounding towns.

  • Registers patients, obtains, validates and inputs demographics and financial information.
  • Verifies payer information and eligibility benefits.
  • Heavy phone contact and works various Work Queues.
  • Complete Patient Estimates for Self-pay and out of Network payers
  • Prioritizes patient flow, obtains co-pays and deductibles.
    Constant interaction with patients, families, payers and clinical areas.
  • Obtains proper information and signatures on releases/forms. 
  • Educates customers in the patient financial responsibilities to ensure positive reimbursements.
  • Assist with financial resolutions of accounts by reviewing and documenting customer needs for financial assistance.


-High School diploma required. Additional higher education preferred.
-Prefer two years’ experience in hospital medical or insurance billing preferred.
-Excellent verbal and written communication skills
-Detail oriented with strong analytical skills.
-Professional customer service skills.
-Must be able to work in a team environment.
-Bilingual candidates (English/Spanish) Preferred.

 We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

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