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Supv Self Pay and Cust Svc / PA Customer Service

Requisition ID:

21166494

Business Unit:

Hartford HealthCare Corp.

Location:

Newington, CT

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Description

Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details:

Work where every moment matters.

Every day, almost 35,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.

JOB SUMMARY

The supervisor is responsible for overseeing the day to day operational activities for Hartford Healthcare related to self-pay and customer service for both Hospital & Professional Billing.  The supervisor provides oversight and leadership to the staff and works with other departmental leaders to ensure accuracy of information billed.

JOB RESPONSIBILITIES

Key Areas of Responsibility

Supervises general HR related issues for the assigned department.  This includes completing staff performance, HR policies and procedures, approving PTO, annual performance reviews, etc.   Encourages and supports employee growth and development; maintains effective process for orienting new employees; recommends staff for promotional opportunities when appropriate; serves as a resource for staff; identifies and recommends deserving staff for recognition; addresses remedial situations with action plans and measurable outcomes; encourages and facilitates setting and attaining personal goals. Motivates direct reports by providing clear and specific goals, providing timely feedback and setting priorities.  Holds regular meetings with all direct reports.

Ensures that work is completed timely and accurately.  Maintains staffing levels that enhance productivity and quality; assesses workload, workflow, and staff schedules for effectiveness and efficiency; provides feedback to staff, team and vendors on a regular basis.  Incorporates the H3W business model of Hartford Healthcare to improve workflows, eliminate waste and provide a patient-centric experience. 

Works closely with other departments that are inter-related to the self-pay billing cycle (i.e., revenue cycle managers, HHCMG regional directors, HHCMG practice managers and hospital leaders) to  integrate activities of the unit with other units as necessary to ensure effective coordination of the revenue cycle workflows.

Maintains a high level of understanding of the entire revenue cycle, including Key Performance Indicators (KPIs); maintains a thorough knowledge of the components for which the supervisor is specifically responsible; maintains a thorough knowledge of staff processes. Responsible for assisting in the design and implementation of policies and procedures.  Responsible for setting a standard of excellence that includes a focus on continuous improvement of processes and delivering the highest degree of quality service possible.

Maintains knowledge of local and federal regulations to ensure compliance.

WORKING RELATIONSHIPS

Job Title of Individual(s) Reports To:  Manager of Self-Pay and Customer Service

# Workers Responsible For  # Direct Reports 10-15  # In-Direct Reports

Nature of Supervision: This position is responsible for overseeing all of the day-to-day activities in the revenue cycle related to self-pay follow-up, financial assistance and customer service.

Qualifications

REQUIREMENTS AND SPECIFICATIONS

Minimum Requirements

Education:

Bachelor’s Degree or equivalent experience in Healthcare Revenue Cycle

Experience

Two years in a supervisory/management role within revenue cycle or customer service

Knowledge, Skills and Ability Requirements:

Ability to perform Quality Assurance and Process improvement for each unit’s workflow.

Ability to create structure and organize teams to work independently.

Ability to create change using Change Management skills.

Excellent analytical and problem solving skills.

Excellent communication skills both written and verbal, and inter-personal skills.     

Strong leadership skills and an ability to motivate direct reports.

Ability to work comfortably with physicians, practice personnel as needed.

Ability to work with a variety of stakeholders at multiple organizational levels.

Experience managing external vendors preferred.

Preferred Requirements

Education

Experience

5+ years in a supervisory/management role within revenue cycle or customer service

Licensure, Certification, Registration

Knowledge, Skills and Ability Requirements:

Ability to perform Quality Assurance and Process improvement for each unit’s workflow.

Ability to create structure and organize teams to work independently.

Ability to create change using Change Management skills.

Excellent analytical and problem solving skills.

Excellent communication skills both written and verbal, and inter-personal skills.     

Strong leadership skills and an ability to motivate direct reports.

Ability to work comfortably with physicians, practice personnel as needed.

Ability to work with a variety of stakeholders at multiple organizational levels.

Experience managing external vendors preferred.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

 
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