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Quality Program Manager - Behavioral Health

Requisition ID:


Business Unit:

Hartford HealthCare Corp.


Meriden, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: Monday - Friday 8am - 4:30am

Work where every moment matters.

Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here.  We invite you to become part of Connecticut’s most comprehensive healthcare network.

The story of Hartford HealthCare is the story of transformation – from a handful of disconnected organizations a decade ago to a unified system with a shared, value-based culture of accountability and innovation.  The healthcare landscape has become highly competitive, with new players and disruptive technology and we are working to expand and create our system’s organizational, leadership, cultural, and talent capabilities to ensure Hartford HealthCare will always be the first choice of the people we serve.

The Quality Management department is responsible for quality and safety performance including all required regulatory and public measures reporting (CMS), balanced score care initiatives, HAI prevention across the health system. This department provides oversight and governance for the Quality Assessment and Performance Improvement mandates for CMS- CoPS, and Joint Commission. Additionally, the team provides subject matter expertise in quality and data analytics, improvement, regulatory readiness (measures, dashboard and analysis); Supports councils and clinical care redesign initiatives.

Job Summary:

The Quality Program Manager operates with a strong focus on oversight of regulatory matters (DPH, CMS, DCF, Joint Commission).  Acting as an internal subject matter expert for regulations which guide behavioral healthcare within all levels of care. The Quality Program Manager is responsible for full facilitation of the regulatory process - readiness, onsite review, correction action planning, monitoring, and performance improvement.  This position oversees certain organizational functions which have a direct impact on regulatory compliance, including but not limited to external reporting, policy management, and auditing processes.

The Quality Program Manager has direct oversight for Hartford Healthcare's two standalone Behavioral Health entities - Rushford Center and Natchaug Hospital, but will act as a system regulatory expert for the entire Behavioral Health Network.  Responsibilities include but, are not limited to the following:

  • Provide coordination and direction for accreditation and regulatory readiness activities, involving key stakeholders throughout the East Region in order to maintain an environment that is receptive to the provision of high quality/safe care.
  • Identifies trends in order to manage or direct process improvement opportunities related to the provision of high quality care for patients.
  • Assist the Regional Director of Quality & Safety with the planning and implementation of Performance Improvement (PI) in order to meet key metrics, including but not limited to yearly balance scorecard metrics.
  • Act as a resource person to the administrative team, department managers, medical staff and employees related to regulatory matters.
  • Support the organization’s goal towards an improved patient experience
  • Actively participate in survey preparation and promote compliance with State, Federal, TJC, and other accrediting agency regulations, standards and survey process.
  • Facilitates individual department’s efforts and initiatives (System, Regional, and/or Hospital specific) to improve systems and process within the organization.
  • Work closely with the Medical Staff Office and Medical Staff Leaders to ensure consistent implementation and adherence to safe practice.
  • Aggregates and assists with the analysis of internal and external data, including publicly reported data.
  • Collaborate with other departments including Risk as appropriate to ensure seamless approach to patient quality & safety and risk reduction.
  • Educate staff on the safety implications of regulatory issues.


Bachelors of Science Degree

Minimum of 5 years clinical experience Quality Improvement experience
Registered Nurse preferred, other clinical healthcare professionals considered.

Licensure, Certification, Registration:

RN with CT License or relevant healthcare profession license as applicable

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

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