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Central Region Director, Medical Staff Services

Requisition ID:


Business Unit:

MidState Medical Center


Meriden, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details:

Work where every moment matters.

Every day, almost 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here.  We invite you to become part of Connecticut’s most comprehensive healthcare network. 

Position Summary:

The Central Region Director of Medical Staff Services leads the Medical Staff Office for the Central Region, which consists of The Hospital of Central CT and MidState Medical Center. The Director works collaboratively with the Central Region Vice President of Medical Affairs, the system Senior Director of the Credentialing Verification Office, Medical Staff Office & Provider Engagement, the Medical Executive Committee and additional medical staff leaders (appointed, elected, volunteer, and paid, such as department chairs, committee chairs, etc.) to plan, organize, direct and coordinate the programs and activities of the MSO to ensure that the strategies of the MSO are supported and attained goals and plans are realized, and there is adherence to the requirements of regulatory and accreditation bodies that are relevant to the organized medical staff.

Key Accountabilities:

  • Collaborate with Medical Staff Leaders to standardize and streamline medical staff functions including meeting management and regulatory compliance for credentialing, peer review and disciplinary procedures 
  • Collaborate with Medical Staff Leaders on how to conduct collegial interventions including intervention preparation, intervention coaching, and documentation, tracking and follow-up
  • Standardize Medical Staff functions across system hospitals including policies and procedures, clinical privileging criteria, focused professional practice evaluation and ongoing professional practice evaluation
  • Work with Medical Staff Leaders across the system to collaborate on departmental, service and committee issues
  • Collaborate with Marketing and Communications on the development of a Medical Staff e-newsletter to inform and share important communications with members of the Medical Staff and Allied Health Professional Staff 
  • Directs staff work assignments based upon priorities to ensure optimum utilization, productivity and quality of services
  • Responsible for Medical Affairs and Medical Staff cost centers.  Develops budgets annually for salary, operations and capital equipment
  • Directs the amendment process of the Medical Staff Bylaws, Rules and Regulations and policies and procedures.  Evaluates bylaws and policies for compliance with state, federal and Joint Commission requirements, identifies areas of non-compliance and formulates amendments for compliance.  Develops new policies and procedures as needed
  • Directs and evaluates the Medical Staff and Allied Health Professional Staff Credentialing Program including appointment, reappointment and clinical privileging for compliance with Medical Staff Bylaws and State and Federal standards in collaboration with the Hartford HealthCare central Credentials Verification Office 
  • Directs and manages the Medical Staff Peer Review Program including data collection, review and follow through of peer review activities in accordance with policy
  • Directs, manages and coordinates the Medical Staff Corrective Action and Fair Hearing Proceedings with oversight of mandatory reporting to the state and National Practitioner Data Bank
  • Assures confidentiality of Medical Staff Activities related to peer review, credentialing, corrective actions and maintenance of files
  • Serves as a resource for GME related accreditation and compliance issues
  • Directs departmental database management and departmental contract management.
  • Monitors medical staff’s mandatory compliance initiatives


  • Bachelor’s degree in business management or related field is required
  • Three plus years of direct experience in hospital Medical Staff Services management or extensive healthcare leadership experience preferred
  • National Association Medical Staff Services Certification in Professional Medical Services Management (CPMSM) is preferred
  • Self-directed and self-motivated skills with a strong attention to detail
  • High level of professional written and verbal communication skills. Mature attitude and judgment; responsible; professional demeanor and appearance, patient and flexible
  • Ability to manage multiple priorities and manage projects from initiation to completion within prescribed schedules and utilization of resources
  • Ability to make administrative/procedural decisions and judgments
  • Advanced knowledge in contract management preferred
  • Advanced knowledge of state, federal and Joint Commission medical staff standards and medical staff law
  • Advanced knowledge in computerized database management is required 
  • Working knowledge of medical terminology

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.  Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.  We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.  Every moment matters.  And this is your moment.

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