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Triage Secretary - Behavioral Health

Requisition ID:


Business Unit:

Charlotte Hungerford Hospital


Torrington, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details:

Work where every moment matters.

Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here.  We invite you to become part of Connecticut’s most comprehensive healthcare network. 

Charlotte Hungerford Hospital is a 122-bed, general acute care community hospital located in Torrington, Connecticut, that serves as a regional health care resource for the 100,000 residents of Litchfield County and Northwest Connecticut.  CHH offers personalized attention from an expert team of caregivers and physicians that utilize advanced technology and clinical partnerships in a convenient, safe and comfortable patient environment.

Position Summary

Under the supervision of the Clinical Manager of Outpatient Behavioral Health, performs a wide variety of psychiatric triage, telephone crisis intervention, physician support duties, administrative, secretarial and clerical duties in support of department operations.

Essential functions are those tasks, duties, and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job, along with the corresponding performance standards.

Job Responsibilities

  1. Receives all telephone referrals from patients and providers.  Provides clinical mental health telephone triage for calls and assignment to appropriate program and level of care.  
  2. Provides all required clinical and administrative support as assigned related to patient care, medications, lab work, daily schedules, and medical documentation for staff psychiatrist and APRN.  
  3. Insure through benefit eligibility verification that behavioral health managed care insurance for each patient is individually managed to minimize loss of revenue.
  4. Utilizing the Meditech System, Registers and Charges all patient visits at time of visit with a high degree of efficiency and accuracy .
  5. Collects and organizes data as assigned related to Charlotte Hungerford Process Improvement Measures,  patient surveys and projects assigned by the Clinical Manager or Administrative Director. 
  6. Provide all assigned and required administrative and clinical support to Clinical Manager of Center for Youth and Families.  Maintains records and files for director of patient services including minutes of meetings, policy and procedure manuals, quality assurance for associated areas as required by public health and JCAHO.
  7. Provides all  assigned  clinical and administrative support for clinicians to meet the case management needs of patients while assisting clinicians with tasks that enhance clinical productivity.
  8. Interacts with patients and their family members  present for outpatient mental health treatment in a manner that engages family in services and embodies principals of recovery.
  9. Responds to calls and visits from employees, other visitors including the public at large; determines urgency of the situation; suggests appropriate referrals. Answers telephones, prioritizes, screens and redirects calls. Answers questions, handles routine matters on own initiative and takes messages.
  10. Attends all required safety training programs and can describe his or her responsibilities related to general safety, department/service safety, and specific job-related hazards.  Follows the home and community services division exposure control plans/blood borne and airborne pathogens.
  11. Promotes effective working relations and works effectively as part of a department/unit team inter- and intradepartmental to facilitate the department’s/unit’s ability to meet its goals and objectives.



  • Associates Degree. Bachelor’s Degree in psychology, human services, or related field preferred. High level personal computer skills.
  • Minimum of three years experience in related position, preferably healthcare and/or human services
  • Handles multiple priorities, independent discretion/decision making, manages stress appropriately, works alone effectively, works in close proximity to others and/or in a distracting environment, works with others effectively.
  • Maintains confidentiality of all hospital and patient information at all times, as observed by peers and management.
  • Reports to work on time and meets acceptable standard for attendance.
  • Moderate to advanced MS Word and MS Excel.

As a Hartford HealthCare entity, Charlotte Hungerford Hospital provides eligible employees with an extensive benefits package consisting of:

  • Medical and dental benefits
  • 401(k) plan with employer match
  • Generous paid time off with accrual starting on the date of hire, including six paid holidays
  • Additional voluntary benefits as well as employee discount programs           

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

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