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Office Coordinator - Wound Center

Requisition ID:


Business Unit:

New Britain General


New Britain, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: Monday-Friday

Work where every moment matters.

Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

The Hospital of Central Connecticut is an acute-care community teaching hospital, we provide comprehensive inpatient and outpatient services in general medicine and surgery, as well as a wide variety of specialties. Staffed by our talented team of leading professionals, The Hospital of Central Connecticut provides a wide array of services throughout the region, caring for patients from birth through the end of life.

Job Summary
The Office Coordinator
is responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience in our Wound Care Center. Responsibilities include but, are not limited to:

  •  Warmly greets and registers arriving patients
  • Answers incoming calls promptly and professionally, evaluates priority, and directs calls appropriately according to urgency and subject matter
  • Schedules new patient appointments accurately, and informs patients of essential preparation requirements prior to visit
  •  Reviews daily report of appointment confirmations to ensure accurate schedule and appropriate communications with patients
  • Collects co-payments and office charges as needed and explains office payment billing policies to patients
  • Maintains consistent and accurate data and documentation for patient accounts, finance and reimbursement purposes including pre-certification of services with insurance companies
  • Prioritizes, performs and insures a smooth and efficient flow of office operations
  • Oversees the work of other clerical staff members and provides direction to volunteers working in the department



High school diploma or equivalent; Associate Degree Preferred

• Experience in a fast-paced medical office highly preferred.
• Epic experience preferred.
• Strong working knowledge of insurance requirements
• Solid working knowledge of Microsoft Office software.
• Basic working knowledge of medical terminology.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

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