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Training Specialist -Call Center

Requisition ID:

21161254

Business Unit:

Hartford HealthCare Medical Group

Location:

Hartford, CT

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Description

Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: Monday-Friday


Work where every moment matters. 
 
Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here.  We invite you to become part of Connecticut’s most comprehensive healthcare network. 
     
Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between.  Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.
With our new state of the art Access Center, we are creating a culture of “YES”. A culture rooted in our values of Caring, Integrity, Safety and Excellence.  At the Access Center, our Access Champions thrive in an environment focused on the patient and helping them choose the right clinician at the right place at the right time.  Here our Access Champions are focused on providing excellent customer service while having fun, working as a team and making every interaction matter. 
Become an Access Champion and join us on our journey to YES!

Job Description:

Working within the Hartford HealthCare Medical Group team and across the broader Hartford Healthcare organization, and reporting to the Director, Access Center Quality and Training, this individual will collaborate cross-functionally with the broader Access Workgroup teams, as well as groups and stakeholders from specialty practices across the organization to centralize and standardize all inquiries related to Access Center training. The Access Center Training Specialist will conduct focused educational/training needs assessment within specified targeted adult populations.  Designs, develops, delivers, and evaluates a range of responsive educational curricula and training programs within the Access Center.
 

Qualifications

Associates or Bachelor’s Degree in Business or Healthcare related field preferred; or equivalent years of experience as detailed above. Minimum 5 years of experience in the contact center industry specific to training facilitation in an inbound/outbound call center environment.  Knowledge of healthcare coding and professional billing, coding, and documentation practices in outpatient settings.   Healthcare Experience a plus. Multilingual preferred

We take great care of careers! With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.  Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.  We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.  Every moment matters.  And this is your moment.
 

 
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