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Referral Coordinator - Behavioral Health

Requisition ID:

21159175

Business Unit:

Hartford HealthCare Medical Group Specialists

Location:

Wethersfield, CT

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Description

Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: Monday-Friday

Work where every moment matters.

Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. 

Hartford HealthCare Medical Group (HHC MG) is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

Job Description

HHCMG Referral Coordinator is responsible for new patient referrals being sent to the Primary Care Behavioral Health (PCBH) service line internally. Patients will be contacted and scheduled according to their location preferences in all Primary Care Behavioral Health Service Line offices. Schedules will be reviewed daily to review for openings to get patients from the waiting list or reschedule list scheduled sooner in order to ensure providers have a full schedule. Each referral will be reviewed for completeness, ensure the referral meets the PCBH guidelines for an appointment. Coordinator must properly communicate with front desk staff, providers, and managers in each office. Referral coordinators frequently interact with patients, doctors, and insurance companies. Coordinator will be expected to have experience with customer service tasks and the ability to maintain patient records and confidentiality, manage multiple schedules, and ensure that patient information is complete and up to date. Referral coordinator will be expected to complete prior authorizations when required by insurance companies

Qualifications

High School Diploma or additional education preferred
Minimum of 1 year as a medical receptionist or previous care coordination experience required.
Direct customer service in the medical field
Strong written and verbal communication skills
 
We take great care of careers. 

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

 
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