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Manager of Volunteer and Guest Relations

Requisition ID:

21158987

Business Unit:

St. Vincent's Medical Center

Location:

Bridgeport, CT

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Description

Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: Monday through Friday 8:00am-4:30pm

Work where every moment matters.

Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here.  We invite you to become part of Connecticut’s most comprehensive healthcare network. 

St. Vincent’s Medical Center in Bridgeport has more than 3,200 employees. It includes a 473-bed community teaching hospital, a 76-bed inpatient psychiatric facility in Westport, a large multispecialty provider group, and special needs services for adults and children. St. Vincent’s is the first hospital in Fairfield County to be integrated into the Hartford HealthCare network, and is the system’s second-largest hospital.

Summary:

Under the direction of senior management, the Manager Volunteer & Guest Services is responsible for recruitment, retention, recognition and management of adult and teen volunteers in both clinical and non-clinical areas of the medical center.  This position is responsible for interviewing, screening, orienting and appropriately placing volunteers within the medical center, and affording volunteers a high level of satisfaction in relation to their work, by matching their needs and skills with the needs of the departments. In addition, this position is responsible for creating and developing new volunteer roles/programs to meet or exceed the needs of the medical center and its customers. This position also manages the staff and daily operations of the Hospital Main Lobby and Cancer Center Information Desks ensuring that excellent customer service is provided to support the department’s goals and objectives and the hospital’s strategic plan.

Responsibilities:

  • Plans, organizes, and coordinates the volunteer services department activities.
  • Actively recruits new adult and teen volunteers and promotes the volunteer program and hospital throughout the community and schools.
  • Assess the competencies of all volunteers. Supervises volunteer performance through observations, workgroup meetings, review sessions and individual consultation and evaluations.
  • Monitors the relationship between staff and volunteers on a continual basis to ensure that interaction is positive and mutually beneficial.
  • Develops a continuous recognition program ensuring that volunteers receive appropriate recognition for their efforts, through acknowledgment letters, phone calls, service awards, and other agency-wide recognition tools.
  • Manages the day-to-day operations of the Main Hospital and Cancer Center Information Desks. Ensures operational excellence and that services provided exceed customer expectations in accordance with applicable policies, procedures, and professional standards.
  • Maintains staff schedule for the Information desks.
  • Ensures coverage is provided for vacations and absences.
  • Communicates and provides copies of monthly schedule to all Information desk employees noting any changes.

Qualifications

Requirements:

  • Associates Degree or equivalent combination of education and experience required. Bachelor's Degree preferred.
  • Minimum of three years of administrative, supervisory experience required. Experience in volunteer services preferred in a related healthcare field or community organization, in a management capacity.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.  Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.  We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.  Every moment matters.  And this is your moment.

 
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