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Manager Patient Access / PAS In Pat Registration

Requisition ID:

21157278

Business Unit:

Hartford HealthCare Corp.

Location:

Hartford, CT

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Description

Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: possibly some weekends, holidays off shift and on call

Work where every moment matters.

Every day, almost 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.

Hartford Hospital is a 867-bed regional referral center, level 1 trauma center that provides high-quality care in all clinical disciplines located in Hartford, Connecticut.  Hartford Hospital is the major teaching hospital affiliated with the University of Connecticut Medical School, serving the New England region. Our reputation for providing complex and innovative care to those in need is built on the foundation of excellence in patient care, teaching and research. 

POSITION SUMMARY/PURPOSE:

The Patient Access Manager will oversee all of the business operations related to all patient access points.  Overview of the business operations include all front-end processes;  proper patient identification, insurance verification, Minimum Data set collection, meaningful use data, patient liability, collaboration with clinical teams and site specific Administration teams to ensure an accurate, patient focused encounter. Oversee processes to aid in proper reimbursement and manage administrative denials in accordance with payer contracts and maximize the financial reimbursement for the hospital.  Manager is responsible for communication and training of staff in an effort to standardize HHC’s patient registration process. This role is responsible for maintaining organizational awareness of new policies involving standard work within the Patient Access scope and identifying strategies to ensure the organization remains compliant with ongoing regulations.

Essential functions:

  • Ability to manage and coordinate the activities of other employees and ensure a high level of performance.
  • Excellent customer service skills.
  • Knowledge of Medicare/Medicaid Guidelines, JCAHO guidelines as it relates to registration/admitting.
  • Knowledge of insurance verification procedure.
  • Knowledge of biographical and financial information and provide supervision of the cashiering process.
  • Oversees business front end clinic functions for all related departmental entry points.
  • Acts as a resource for any departmental staff or managers when it comes to information about registration, insurance verifications, and documentation guidelines including advising or referring providers to appropriate sources accordingly.
  • Reviews and trains front office business personnel in completing front end processes timely and accurately.
  • Responsible for completing yearly and special performance appraisals for the supervisors and recommends merit increases, promotions, disciplinary actions etc., to the Director, Patient Access.
  • Responsible for the on-going training and communication of changes in policies and procedures through feedback to staff via regular meetings.
  • Ensures that adequate staffing is maintained on a 24 hour basis.
  • Monitors metrics and develops performance improvement plans to improve patient and provider/staff interactions and experiences.
  •  Establishes written policies and procedures governing operational workflow.
  •  Maintains sound working knowledge of current industry best practice concepts, and is responsible for the integration and adoption of best practice processes.
  •  Develops written policies and procedures based on best practices within the industry.
  • Assists in the development, implementation and maintenance of the annual operating budget, ensuring that operations are managed within established guidelines.
  • Provides information and ideas regarding strategy, operational initiatives, and policies to Director, Patient Access.
  • Performs other duties as assigned.

Qualifications

QUALIFICATIONS:

  • Ability to manage and coordinate the activities of other employees and ensure a high level of performance.
  • Excellent customer service skills.
  • Strong  communication skills
  • Demonstrated ability to build consensus and lead change
  • Knowledge of Medicare/Medicaid Guidelines, JCAHO guidelines as it relates to registration/admitting.
  • Knowledge of insurance verification procedure.
  • • Creates and maintains a high-quality, fast-paced work environment that genuinely inspires team members to perform at their highest level.
  • Computer skills including MS office. EPIC

EDUCATION/CERTFICIATION:

Bachelor’s Degree/ and or equivalent of 5 years Patient Access Experience

 EXPERIENCE:  

Three (3) years’ experience in a supervisory role in registration or insurance verification.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

 
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