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Manager, Access Optimization and Integration - Access Center Admin

Requisition ID:


Business Unit:

Hartford HealthCare Medical Group


Hartford, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: This position will primarily take place between 8am and 5pm Monday through Friday, but will also include late or early meetings and occasional weekends depending on the needs of the projects.

Work where every moment matters.

Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network. 

Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

The Hartford HealthCare Access Center is the central access point for scheduling which will provide timely, accurate, friendly, and clinically appropriate access to Medical Group and other ambulatory services.  

Job Description

The Manager-Access Optimization and Integration will collaborate cross-functionally with the broader Access Workgroup teams, as well as groups and stakeholders from specialty practices across the organization.
Provide oversight of teams.  Preparing for Access Scheduling Operations Workgroup Meetings and Provide on-going support to optimizing practices in developing standardization, improvement to scheduling, registration and patient access.

The manager is responsible for the strategic planning and execution of the Access Scheduling Operations Workgroups including management and leadership of processes/functions supporting the continuous improvement of Medical Group operations and workflow integration of new practices. The incumbent is accountable for providing consultative services, strategic planning and execution, working with business partners to identify key questions and gaps in knowledge that can be addressed to ensure the success of the business and improve the customer experience, both internal & external. Key areas of focus will be partnerships with operations, IT services, Revenue cycle, Strategy on prioritization and optimization activities to support business needs, developing, optimizing, and approving new workflows, and providing expertise & resources to support the successful integration of new practices, providers, and service lines to the access center. A commitment to excellence is demonstrated through continuous staff development programs enhancing employee engagement, service, knowledge and skills building


Bachelor’s degree in business administration, or equivalent work related experience in the field.   Master’s Degree preferred
•    Minimum 3 years of health care experience required.
•    2 years + of management or supervisory experience required.
•    Knowledge of Epic or other Practice Management system required
•    Knowledge of Microsoft Excel, Word, Power Point,  Visio required.
•    Cadence certified preferred
•    Deep understanding of clinical practice operations and
Experience leading significant change management preferred

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

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