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Patient Service Coordinator

Requisition ID:


Business Unit:

St. Vincent's Medical Center


Westport, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: Shift may fall between the hours of 7am-7pm, may include weekends as needed

Work where every moment matters. 

Every day, almost 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here.  We invite you to become part of Connecticut’s most comprehensive healthcare network.   

St. Vincent’s Medical Center in Bridgeport has more than 3,200 employees. It includes a 473-bed community teaching hospital, a 76-bed inpatient psychiatric facility in Westport, a large multispecialty provider group, and special needs services for adults and children. St. Vincent’s is the first hospital in Fairfield County to be integrated into the Hartford HealthCare network, and is the system’s second-largest hospital.

Job Summary:

Responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience; oversee scheduling, billing, reception, insurance authorization, benefits, and client relations within a dynamic healthcare environment.  This role is in a high-volume Outpatient Rehabilitation setting.


  • Greets and registers arriving patients, completes registration forms and verifies insurance 
  • Answers incoming calls, evaluates priority, and directs calls according to the urgency and subject matter
  • Sends information to new patients prior to visit in accordance with department policies; enters and updates patient demographics
  • Collects co-payments and office charges as needed and explains office payment billing policies to patients
  • Schedules new patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.)
  • Ensures that office appointment schedule is coordinated with physician activities through the medical assistant
  • Reviews daily report of appointment confirmations to ensure accurate schedule and appropriate communications with patients 



  • High school diploma or equivalent required
  • 1-2 years in medical or healthcare office; knowledge of healthcare terminology, insurance authorization, and benefits.
  • Associates' or Bachelor’s degree in a clinical or business field preferred.
  • Proficiency in healthcare terminology and billing practices, experience with obtaining authorization and benefits
  • Bilingual (highly preferred)


We take great care of careers. 

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.  Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.  We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.  Every moment matters.  And this is your moment.

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