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ED Patient Access Supervisor

Requisition ID:

21151741

Business Unit:

Hartford HealthCare Corp.

Location:

New Britain, CT

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Description

Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: 8:30AM - 5:00PM Hours can vary

Work where every moment matters.

Every day, almost 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.

Position Summary:
Supervise and coordinate a variety of functions within the Financial Clearance department relating to admissions, outpatient services, off-site registrations, financial counseling, insurance verification, patient payer benefits/eligibility and pre-payment. Responsibilities include coaching and mentoring staff, performance improvement, performance appraisals, monitoring reports, standardizing workflows, ensuring compliance with HHC’s Consumer Financial Clearance policy and resolving escalated customer concerns.

Working Relationship:

  • Performance of job requires the ability to communicate in an effective and positive manner with key people inside and outside of Hartford Healthcare. 
  • Communications may involve complex information that would require the ability to read and understand oral and written material and effectively communicate technical or complex information.
  • Internal: Hartford Healthcare staff and physicians
  • External: Patients, family, insurance companies, physicians, and federal and state regulatory agencies.
  • Supervision: Responsible for the daily operations of the department (or area). Supervises employees and assigns/directs work. Provides leadership, training.

Qualifications

Qualifications 

Education: Requires an Associate’s Degree in Business Administration or equivalent combination of education and experience. Prefer Bachelor's degree

 Experience: Three (3) years of experience in a health care setting involving customer service and knowledgeable of practices involved in patient admissions, financial counseling and/or coordination of services related to insurance verification.

Knowledge, Skills and Abilities: 

  1. Knowledgeable in practices involved in registration, insurance verification, payer benefit, and/or coordination of services related to revenue cycle.
  2. Problem Solving/Decision Making: 
    • Considerable decision making authority concerning the daily activities of the work unit, including providing recommendation for department policy change. 
    • Requires high level of analytical ability in order to gather and interpret information from various sources. Ability to make independent decisions. 
    • Requires the ability to recognize problem situations and address appropriately. Ability to maintain confidentiality at all times. Must possess strong time management skills.
  3. EPIC knowledge and experience
  4. Strong communication skills required, both written and verbal
  5. Ability to adapt, respond and lead others through change in a work environment
  6. Proficient in Microsoft Office (Word, Excel, Powerpoint, etc.)

 We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

 
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