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Hospice Volunteer Coordinator

Requisition ID:


Business Unit:

Hartford HealthCare at Home


Norwich, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details:

Work where every moment matters.
Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here.  We invite you to become part of Connecticut’s most comprehensive healthcare network as a Hospice Volunteer Coordinator. 


Hartford HealthCare at Home, the largest provider of homecare services in Connecticut, has been fulfilling our mission for more than 115 years.  Our Person-Centered Care Model allows our employees to learn and grow within our organization, all while providing integrated support to the patient.  As part of Hartford HealthCare, we leverage cutting edge technology to provide quality care in our client’s home.  Most importantly, our employees are appreciated for the real differences they make in both the lives of their clients and their clients’ families.  



Job Summary:
Responsible for the coordination of the Hospice Volunteer Program, under the direction of the Director of Hospice Services. Responsible for the secretarial, business, and clerical functions in support of the Hospice Program, including but not limited to; data entry, developing and running appropriate reports, coordination and scheduling of Hospice Program meetings. Assists the Director of Hospice Services, Hospice Clinical Supervisor, and Hospice Coordinator with coordination of special projects and in-service education

• Plans, implements and supervises delivery of all volunteer services. Coordinates Volunteer Program in accordance with agency short and long-term goals.
• Directs an on-going recruitment effort to increase volunteer participation in all service areas. Recruits, interviews and selects appropriate volunteers.
• Assures that the program meets the standards set by regulatory or certification bodies regarding the participation of volunteers. Assesses patients, families, and areas of the program for potential volunteer involvement through participation at the Hospice Interdisciplinary Team and management meetings.
• Assessment and development of a record-keeping system that tracks services delivered and actual time involved. Tracks volunteer hours and inputs data into the information system. Submits timely reports to the Director of Hospice Services regarding volunteer activities and levels of participation.
• Coordinates and facilitates volunteer orientation classes at least yearly. Reviews and revises course modules to ensure compliance with current regulations and standards of practice.
• Assesses volunteer competencies needs and develops and implements appropriate in-services for continuing education.
• Maintains on-going communication with the volunteers. Provides appropriate follow-up and support to the patient care volunteers. Designs and implements volunteer appreciation activities or programs. Responsible for development and distribution of a quarterly volunteer newsletter.
• Evaluates all volunteers at least annually and oversees the maintenance of volunteer personnel files. Ensures compliance with Hospice and Agency policy and procedures.
• Manages volunteer referrals and assignments for both patient care and administrative tasks. Ensures appropriate documentation is completed and filed in the Medical Record for all patient care assignments.
• Reports appropriate information regarding assignments to the appropriate staff and/or Hospice Interdisciplinary Team members.
• Participates in developing the Interdisciplinary Plan Of Care. Collaborates and communicates with the Hospice Interdisciplinary Team regarding volunteer interventions and incorporation into the Hospice Plan of Care.
• Provides administrative support to the Hospice Program.
• Completes assigned data entry tasks for the Hospice Program to ensure accurate patient information, including but not limited to; demographics, level of care, and diagnosis. Maintains appropriate logs for tracking information.
• Processes, generates and distributes reports relating to patient information and statistical data to appropriate parties.
• Assists the Director of Hospice Services in preparing the written interim, and annual evaluation reports, and cost reports at the appropriate time intervals.
• Coordinates Hospice staff meetings/training activities including room scheduling, notification of staff and volunteers, agendas, handouts, etc.
• Coordinates Hospice Team Meetings including agendas, attendance records, approving and forwarding payment invoices for consultants i.e. physicians, clergy, social worker, etc. to the Business Office.
• Attends meetings as requested by the Director of Hospice Services.
• Assists in the preparation and distribution of letters, memos, policies, minutes of meetings and other correspondence for the Director of Hospice Services.
• Coordinates Hospice mailings. Maintains mailing lists and committee lists for distribution of Hospice communications and committee notices. Organizes with volunteers and/or prepares documents for Hospice mailings.
• Performs related duties in support of the Hospice Department.
• Serve as a member of the Hospice management team in order to address problems associated with the delivery of clinical services and staff development needs, to put forth suggestions for appropriate additions/ changes in policies and procedures, and to give peer input to enhance and improve Hospice services and operations.
• Provides staff education regarding the role of volunteers in the Plan Of Care.
• Assists in developing and providing educational and public relations programs to the community regarding hospice philosophy and the Volunteer Program.


Education & Training: High School Diploma. College Degree preferred. 

License/Certification: N/A

Two (2) years’ experience in a medical office preferred. Experience working effectively with people and coordination of multiple tasks. One (1) year of supervisory experience desired, preferably in a volunteer program. One (1) year working with terminally ill patients and families preferred.

• Knowledge and endorsement of hospice concepts and philosophy of care required.
• Excellent organizational and presentation skills.
• Ability to cope with family emotional stress and tolerance of individual lifestyles.
• Ability to accept and work within a wide variety of cultural, educational, and religious differences.
• Excellent communication skills with the ability to effectively interact with patients, families, physicians, co-workers and staff.
• Ability to deal effectively with stress and function in crisis situations.
• Strength in ability to exercise independent and sound judgment.
• Flexibility and willingness to cooperate with the team.
• Ability to organize information for easy access to a wide variety of individuals.
• Computer literate with working knowledge of basic office software technology.

Other: Valid motor vehicle operator’s license, reliable personal automobile during business hours, and active automobile insurance coverage in accordance with Agency policy.

We take great care of careers.


With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.  Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.  We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.  Every moment matters.  And this is your moment.

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