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Medical Navigator (CNA, CMA)

Requisition ID:


Business Unit:



Middletown, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: Monday - Friday 8:30am-5:00pm

Work where every moment matters.

Every day, over 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

Rushford Center, one of Connecticut’s leading providers of addiction and mental health services, is nationally recognized for delivering outstanding prevention, treatment and recovery programs. We offer a wide range of programs including Acute Care and Evaluation, Residential Addiction Treatment, Individual, Group & Family Therapy, Intensive Outpatient programs and Community Support Programs. Through the passion of our specialists, we continue to treat every patient with care, compassion and respect, while providing affordable and accessible services.

Job Summary

The Medical Navigator provides safe and appropriate basic patient care and administrative duties as needed, in order to assist patients in achieving established outcomes by collecting data points (e.g. vital signs and urine specimens) and other information to be utilized in assessment. These activities contribute to meeting the health care, safety, and comfort needs of clients, and are performed in accordance with all existing regulatory, state and company standards, policies and procedures.

Job Responsibilities

  1. Process and transition clients through admissions including completion of all required documentation. Obtain and observe urine drug screens, take client vitals, and report abnormal value/trends to staff nurse.
  2. Model quality client/customer services by: demonstrating a willingness to serve all customers at all times; maintain an awareness of patient needs and utilize the initiative to respond to those needs within skill level; utilizes tact, discretion, and compassion in dealing with other members of the team to ensure quality patient care.
  3. Demonstrate willingness for self-improvement by collaborating with leadership to identify learning needs (reflective of the organization and of the individual) and seek instruction from appropriate resources.
  4. Orient clients to the rules and regulations for clients at Rushford.
  5. Provide basic counseling to help decrease the client anxiety and assure continuity of care.
  6. Meet with client’s family obtaining information related to client’s history as it pertains to admission approval.
  7. Ensure admission is complete by following checklists for accuracy Verifies all required documentation is complete and accurate in client record while displaying empathy, dignity and respect to the client and their families.
  8. Coordinate with all admission related staff ensuring expediency of client admission including UR, Nursing, Admission Specialists and staff in related departments.
  9. Participate in H3W workgroup as assigned.
  10. Perform additional responsibilities and /or special projects as assigned by supervisor.
  11. Adhere to Rushford policies and procedures.



  • High School graduate or equivalent. 
  • Diploma from an accredited medical assistant program, Certified Nurse Assistant certification, or Medical Certification required
  • Knowledge of drug & alcohol treatment or disease concept of addiction preferred.
  • One year of keyboarding and computer skills with working knowledge of Microsoft Office products.

  • Able to function as a member of a team.
  • Customer Service and detail oriented.
  • Maintain confidentiality and professionalism at all times.
  • Ability to perform duties with minimal direction.
  • Good interpersonal/written communication skills.
  • Demonstrated organizational and multi-tasking skills.
  • Knowledge, Skills & Abilities.
  • Familiarity with Alcoholics (or Narcotics) Anonymous 12-Step Program.

As a Hartford HealthCare entity, Rushford provides eligible employees with an extensive benefits package consisting of:

  • Medical and dental benefits
  • 401(k) plan with employer match
  • Generous paid time off with accrual starting on the date of hire, including six paid holidays
  • Additional voluntary benefits as well as employee discount programs         

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

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