Hartford HealthCare Corp.
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DescriptionJob Schedule: Full Time
Hartford HealthCare is seeking a Customer Service Manager to oversee the team that handles the customer/patient experience related to patient billing. The team handles all incoming calls from customers that have an inquiry/complaint related to their bill. The role of the manager is to ensure that the team is able to answer the questions in a timely manner, take calls when a manager is requested and manage the call center and complaint metrics.
Bachelor’s degree preferred
3-5 years of supervisory/management experience
Customer Service and/or call center management experience preferred
Ability to perform Quality Assurance and Process improvement for each unit’s workflow.
Ability to create structure and organize teams to work independently.
Ability to create change using Change Management skills.
Excellent analytical and problem solving skills.
Strong leadership skills and an ability to motivate direct reports.
Ability to work comfortably with internal and external customers
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.