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Manager - Revenue Cycle Customer Service

Requisition ID:

20157375

Business Unit:

Hartford HealthCare Corp.

Location:

Newington, CT

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Description

Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details:

Work where every moment matters.

Every day, almost 20,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.


Position Summary:

Hartford HealthCare is seeking a Customer Service Manager to oversee the team that handles the customer/patient experience related to patient billing.  The team handles all incoming calls from customers that have an inquiry/complaint related to their bill.  The role of the manager is to ensure that the team is able to answer the questions in a timely manner, take calls when a manager is requested and manage the call center and complaint metrics.


Qualifications

  • Bachelor’s degree preferred

  •  3-5 years of supervisory/management experience

  •  Customer Service and/or call center management experience preferred

  • Ability to perform Quality Assurance and Process improvement for each unit’s workflow.

  •  Ability to create structure and organize teams to work independently.

  •  Ability to create change using Change Management skills.

  •  Excellent analytical and problem solving skills.

  •  Excellent communication skills both written and verbal, and inter-personal skills.     

  •  Strong leadership skills and an ability to motivate direct reports.

  •  Ability to work comfortably with internal and external customers   


We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

 
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