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Manager - Patient Access

Requisition ID:


Business Unit:

Hartford HealthCare Corp.


Bridgeport, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details:

Work where every moment matters.

Every day, almost 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

St. Vincent’s Medical Center in Bridgeport has more than 3,200 employees. It includes a 473-bed community teaching hospital, a 76-bed inpatient psychiatric facility in Westport, a large multispecialty provider group, and special needs services for adults and children. St. Vincent’s is the first hospital in Fairfield County to be integrated into the Hartford HealthCare network, and is the system’s second-largest hospital.


The Patient Access Manager will oversee all of the business operations related to all patient access points. Overview of the business operations include all front-end processes to ensure a smooth and open-minded entry of patients to departmental services while maintaining timely and accurate business information to guarantee payments of services provided.


• Displays and upholds St. Vincent’s Medical Center core values of dignity, compassion, service excellence, community and integrity. Consistently demonstrates caring for patients, for one another, and for the organization they are part of, and contributes to building trust, pride and camaraderie.
• Manages the daily activities of personnel in the inpatient and outpatient admitting areas, to ensure timely registration of patients, accurate data entry of patient biographical and financial information and provide supervision of the cashiering process.
• Oversees business front end clinic functions for all related departmental entry points.
• Reviews each clinic three days ahead of the clinic date to determine if each patient has been properly verified for insurance purposes including proper authorizations, and proper information is written on each patient as it relates to co-payments, etc.
• Acts as a resource for any departmental staff or managers when it comes to information about registration, insurance verifications, and documentation guidelines including advising or referring providers to appropriate sources accordingly.
• Reviews and trains front office business personnel in completing front end processes timely and accurately.
• Responsible for completing yearly and special performance appraisals for the staff, and recommends merit increases, promotions, disciplinary actions etc., to the Director, Patient Access.
• Responsible for the on-going training and communication of changes in policies and procedures through feedback to staff via regular meetings.
• Ensures that adequate staffing is maintained on a 24 hour basis.
• Selects and trains new employees in accordance with Human Resources policies and organization philosophy.
• Assists in the development, implementation and maintenance of the annual operating budget, ensuring that operations are managed within established guidelines.
• Provides information and ideas regarding strategy, operational initiatives, and policies to Director, Patient Access.
• Performs other duties as assigned.


• Bachelor’s Degree required
• Three (3) years’ experience in a supervisory role in registration or insurance verification.
• Ability to manage and coordinate the activities of other employees and ensure a high level of performance.
• Excellent customer service skills.
• Knowledge of Medicare/Medicaid Guidelines, JCAHO guidelines as it relates to registration/admitting.
• Knowledge of insurance verification procedure.
• Computer skills including MS office.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

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