Description

Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details:

Work where every moment matters.

Every day, almost 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.

Position Summary:
Supports the LOD programs and associated projects to achieve strategic business goals, operational objectives, and cultural requirements. Provides multi-skilled support and high-quality service to customers. Contributes to the LOD team's continuous learning and effectiveness. Reports directly to the Director of Engagement.

Key Responsibilities:

• Collaborates with and assists LOD to meet the organization's needs. Activities may include coordinating and/or over-seeing special projects and coordinating external resources.
• Provides support, planning and/or management for programs and strategic initiatives supported by LOD.
• Supports the curriculum design and administration needs of LOD.
• Develops and maintains effective relationships with business partners. Supports the design and implement of strategies and processes by assisting with gathering data to influence the development needs of operating, business and functional units within HHC.
• Support key initiatives by using sound problem solving and project management techniques.
• Support the evaluation of strategies and programs to measure the achievement of established goals and outcomes and maintain a database of feedback.
• Research and recommend improvements to LOD programs and practices.
• Responsible for LOD related documentation and materials; supports the development and maintenance of the department’s intranet and SharePoint site.
• Coordinates LOD events and classes.
• Functions as the Learning Management System liaison for LOD.
• Responsible for monitoring and responding to LOD correspondence.

Qualifications

Requirements:

• Bachelor’s Degree required
• Minimum 1-2 years’ experience in customer focused related field and/or familiarity with administrative support practices required
• Bilingual preferred.

We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.